Hotel Operations Assistant

Backroads; San Francisco (CA); On-site; USD 32,000 - 39,000; Full time

Job summary

Backroads in Berkeley, CA is seeking a Hotel Operations Assistant to ensure data accuracy across internal systems. You will be responsible for timely data entry, generating reports and contracts, and analyzing rate and performance metrics to support partner negotiations.

You will collaborate with contract owners and other departments to support hotel-related processes. The role requires systems-savvy, strong organizational and communication skills, and a proactive, solutions-oriented mindset.

Qualifications

• Navigate and master new systems with ease.
• Proficient in MS Excel and MS Office.
• Strong written and verbal communication skills.
• Excellent time management and prioritization.
• Able to work independently and as part of a team.
• Problem-solving mindset with a proactive approach.
• Enthusiastic about Backroads and active travel.

Responsibilities

• Review and edit contract documents for accuracy and quality.
• Conduct data validation audits to ensure data accuracy in internal systems.
• Take on additional projects to support contracting workflow with 850+ hotel partners.
• Establish a collaborative relationship with contract owners to ensure contract information is accurately represented.

Skills

Excel

Data entry

Communication

Time management

Teamwork

Tools

MS Office

Data systems

Job description

About the role

The Hotel Operations Assistant plays a key role in supporting the Hotel Operations Team by ensuring the accuracy and consistency of hotel-related data across internal systems and workflows. In this role, you’ll be responsible for timely data entry, generating reports and contracts, and analyzing rate and performance metrics to support partner negotiations. You’ll collaborate closely with contract owners and other key departments to support hotel-related processes and ensure data accuracy. Success in this role requires strong attention to detail, excellent organizational and communication skills, and a problem-solving mindset. You’ll thrive here if you’re systems-savvy, a natural collaborator, and passionate about supporting a dynamic team in the active travel space.

What you\'ll do

• You\'ll review and edit contract documents for accuracy and quality
• You\'ll conduct data validation audits to ensure data accuracy in our internal systems
• You\'ll take on additional projects to support our contracting workflow with over 850+ hotel partners
• You will establish a collaborative working relationship with contract owners to ensure all contract information is accurately represented in our systems.

What you\'ll need to be successful

• Comfortable navigating and mastering new systems
• Proficiency in MS Office Suite, particularly within Excel
• Strong written and verbal communication skills
• Strong time management and prioritization skills
• Ability to work well independently and as part of a team
• Strong problem-solving skills with a proactive, solutions-focused approach
• Enthusiastic about working for Backroads and have a passion for active travel and the outdoors.

Work environment

• On-Site, Berkeley, CA
• 4 days in-office, 1 day work from home (Wednesdays)

About the Department

The Hotel Operations team is part of our greater Trip Development Department, comprised of contract administrators and data specialists located in Berkeley, CA and Utrecht, Netherlands. The teamis responsible forreaching agreements with our 850+ luxury hotel and ship partners, which include some of the world’s most remarkable and esteemed accommodations. This team is focused on building relationships with our hotels and ships in a timely manner that yields the best outcome for both the hotel/ship and Backroads and is a key part in providing amazing experiences for our guests.

About Backroads

Founded in 1979, Backroads is the world’s leading guest-focused travel company, offering luxury Biking, Hiking & Walking, and Multi-Adventure Trips for active people of all ages and experience levels. But we’re more than a travel company —we’re pioneers in crafting extraordinary experiences that bring people closer to the world and each other. We blend innovation, precision, and an unrelenting drive for excellence, drawing strength from our roots as a long-standing, family-run, global company. We are dynamic, resilient and invest deeply in our people and our guests. We set the benchmark in active travel and raise it every year.

Why Backroads

Backroads is built on sustainable growth, a transparent culture and a high-caliber team. We empower employees to deliver exceptional experiences and share our story with pride. You’ll work alongside dedicated, competent and active colleagues in an environment that values collaboration, balance and continual improvement. We move fast, act with integrity and strive for high-quality results.

Backroads is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary Ranges

$23.08 - $28.85

At Backroads, we uphold a commitment to transparency and fairness within our hiring process, particularly regarding compensation. The salary range posted for each role applies to both employment offers and employees actively working in the role.

New hires are typically offered a starting salary between the minimum and midpoint of the range to ensure there is continued opportunity for salary progression during your employment at Backroads, reflecting our commitment to rewarding ongoing dedication, high performance, and significant contributions to our team. This approach not only supports our budgeting strategy but also our intention to foster an environment that encourages long-term growth and strong relationships between Backroads and our valued employees.

Our office roles are onsite in our Berkeley headquarters, unless specifically noted as 'available for remote'. We do allow one work-from-home day a week, as well as one work-from-anywhere week per year. This pay range is intended for in-person work in our Berkeley, CA headquarters. Pay ranges for remote-eligible roles will be subject to adjustment based on the geolocation of the employee.