Hotel Night Auditor

Kinseth Hospitality Companies; Rock Island (FL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision benefits

DailyPay

401k

Paid Training

Paid PTO

Referral program

Hotel discounts

Job summary

Kinseth Hospitality Companies is seeking a friendly front desk associate to greet guests, check in rooms, and coordinate with housekeeping and security to ensure a smooth stay.

You will handle reservations, answer inquiries about local attractions, process payments, and maintain lobby cleanliness, safety procedures, and accurate record-keeping across shifts.

This role requires excellent communication, a professional appearance, and the ability to respond quickly to guest needs through the night.

Responsibilities

• Greets, registers, sells rooms, issues keys, and sets wake up calls in a warm, efficient manner.
• Acts as hotel manager on duty and follows MOD procedures for communication, emergencies and guest satisfaction.
• Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and deposits; resets system for the next business day.
• Ensures night audit procedures are completed daily with accurate, balanced and timely information.
• Enters information and prints night audit reports per guidelines.
• Ensures guest safety by following security procedures including fire/tornado procedures, key security and privacy.
• Date stamps, sorts, and racks incoming mail, faxes and messages.
• Records and communicates guest special requests to appropriate department and ensures timely resolution.
• Answers inquiries about hotel services, registration of guests, and local attractions; provides travel directions.
• Accurately checks out guests and communicates departures with housekeeping.
• Accurately computes bills, collects payments, and makes deposits according to cash handling procedures.
• Makes, confirms and cancels reservations via telephone, computer and written requests.
• Answers and routes internal and external calls in a friendly, articulate manner. Posts charges to ledger.
• Deposits guests' valuables in hotel safe or safe deposit box.
• Maintains shift-to-shift log for proper communication between shifts.
• Maintains lobby and front desk area cleanliness and organization.
• Washes, folds and stores laundry as needed.

Job description

What we offer:

• Health, Dental, Vision and other benefits available
• DailyPay
• 401k
• Paid Training
• Paid PTO
• Referral program
• Discounts at all Kinseth Hotel Corporation hotels and restaurants

SUMMARY

Provides hotel customer service to guests of hotel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
• Acts as hotel manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction.
• Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits. Resets system for the next business day.
• Ensures that the night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely.
• Enters information and prints night audit reports in an accurate and timely manner per night audit guidelines.
• Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
• Date stamps, sorts, and racks incoming mail, faxes and messages.
• Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
• Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
• Accurately checks out guests and communicates departures with housekeeping staff.
• Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
• Makes, confirms and cancels reservations via telephone, computer and in writing.
• Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
• Posts charges such as hotel room, food, liquor, or telephone to ledger.
• Deposits guests' valuables in hotel safe or safe deposit box.
• Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
• Maintains the cleanliness and organization of the hotel lobby and front desk area.
• Washes, folds and properly stores laundry (depending on business unit).

KHC POLICIES:

Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The employee is required to work alone and stay awake and alert all night.