Hotel Guest Service Rep

Kinseth Hospitality / Holiday Inn Express; Burlington (IA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health, Dental, Vision

DailyPay

401k

Paid Training

Paid PTO

Referral program

Hotel discounts

Job summary

Kinseth Hospitality / Holiday Inn Express in Burlington, IA seeks a friendly Front Desk Associate to greet guests, register and assist with reservations, and ensure a positive first impression. You will handle check-ins/outs, answer inquiries about local attractions, and support housekeeping and security procedures to maintain guest satisfaction.

The role offers benefits aligned with Kinseth Hospitality, including on-site training and opportunities to contribute to a service-oriented team in a

Qualifications

• Provide courteous guest service and resolve inquiries.
• Handle guest check-in/check-out with accuracy and friendliness.
• Maintain professional appearance and hotel front desk standards.

Responsibilities

• Greets, registers, and assigns rooms; issues room keys and sets wake-up calls.
• Assists guests with information on local attractions and directions.
• Accepts reservations via phone, computer, and written requests; confirms and cancels as needed.
• Calculates guest bills, collects payments, and processes deposits per policy.
• Answers internal and external calls in a courteous, articulate manner.
• Maintains lobby, front desk area, and shift-to-shift log for proper communication.

Skills

Customer service

Communication

Hospitality experience

Job description

What we offer:

• Health, Dental, Vision and other benefits available
• DailyPay
• 401k
• Paid Training
• Paid PTO
• Referral program
• Discounts at all Kinseth Hotel Corporation hotels and restaurants

SUMMARY

Provides customer service to guests of hotel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
• Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
• Date stamps, sorts, and racks incoming mail, faxes and messages.
• Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
• Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
• Accurately checks out guests and communicates departures with housekeeping staff.
• Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
• Makes, confirms and cancels reservations via telephone, computer and in writing.
• Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
• Posts charges such as room, food, liquor, or telephone, to ledger.
• Deposits guests’ valuables in hotel safe or safe deposit box.
• Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
• Maintains the cleanliness and organization of the hotel lobby and front desk area.

KHC POLICIES:

Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.