Hotel Guest Service Rep

Kinseth Hospitality / Fairfield; Grand Island (NE); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health benefits

DailyPay

401k

Paid training

Paid PTO

Referral program

Hotel discounts

Job summary

Kinseth Hospitality / Fairfield in Grand Island, NE is seeking a Front Desk Clerk to welcome guests, manage check-ins and check-outs, and upsell hotel services.

You will contribute to a smooth guest experience by handling payments, coordinating with housekeeping, and providing local information. This on-site role offers stability, benefits, and growth opportunities within a busy hotel environment.

Qualifications

• Provide courteous guest service at check-in and check-out.
• Assist guests with local attractions and directions.
• Follow security procedures and protect guest privacy.

Responsibilities

• Greet, register, and assign rooms while selling hotel services.
• Ensure guest safety by following security procedures.
• Process mail, faxes, and messages efficiently.
• Record and communicate guest requests to appropriate departments.
• Answer inquiries about services and local attractions.
• Check out guests and coordinate with housekeeping.
• Post charges and handle payments per cash procedures.
• Handle reservations via telephone, computer, and written requests.
• Route internal and external calls in a friendly manner.
• Maintain front desk area and lobby cleanliness.

Skills

Customer service

Guest relations

Cash handling

Reservations

Phone etiquette

Job description

What we offer:

• Health, Dental, Vision and other benefits available
• DailyPay
• 401k
• Paid Training
• Paid PTO
• Referral program
• Discounts at all Kinseth Hotel Corporation hotels and restaurants

SUMMARY

Provides customer service to guests of hotel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
• Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
• Date stamps, sorts, and racks incoming mail, faxes and messages.
• Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
• Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
• Accurately checks out guests and communicates departures with housekeeping staff.
• Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
• Makes, confirms and cancels reservations via telephone, computer and in writing.
• Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
• Posts charges such as room, food, liquor, or telephone, to ledger.
• Deposits guests’ valuables in hotel safe or safe deposit box.
• Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
• Maintains the cleanliness and organization of the hotel lobby and front desk area.

KHC POLICIES:

Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.