Express Attendant Part Time

Churchill Downs Incorporated; Oxford (ME); On-site; USD 22,000 - 26,000; Full time

Job summary

Oxford Casino Hotel, located in Oxford, Maine, is part of Churchill Downs Incorporated. The Express Attendant will provide prompt guest service, deliver items, and maintain a clean, welcoming store environment.

The role requires excellent customer service skills, cash handling, and the ability to work in a fast-paced setting while following SOPs and company policies.

Qualifications

• Excellent customer service skills required.
• Adheres to SOPs and safety guidelines.
• Must be able to cash-handle and operate POS equipment.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Delivers items ordered by Guests.
• Adheres to all SOPs and maintains guest safety.
• Uses POS to enter orders and close checks.
• Maintains cleanliness and organization of the store area.
• Speaks with Guests to foster loyalty and great guest relations.

Skills

Customer service

Cash handling

Multi-tasking

Verbal communication

Teamwork

Tools

POS system

Job description

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Property: Oxford Casino · Hotel & Sportsbook

Pay Range: 16.00-19.00

Oxford Casino Hotel, located in Oxford, Maine, is indeed part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options for our visitors, including 23 table games and over 900 of the latest and most popular slot machines. The property also features 2 restaurants, the Ox Pub, and the Oxford Express, and a 107-room hotel which includes 6 well-appointed suites.
The core values of the casino—safety, cleanliness, compliance, and friendliness— reflect the commitment to creating a positive experience for our team members and guests. With these guiding principles, Oxford Casino Hotel aims to continue learning, growing, and improving. It is our hope that you will become the newest member of our team.

JOB SUMMARY

The Express Attendant will contribute to the success of Oxford Casino by providing customer service to all guests and team members. They will create an experience for all guests by providing them with prompt service, quality products, and maintaining a clean and comfortable store experience. Excellent customer service skills are required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Adheres to all Standard Operating Procedures, (SOPs).
• Delivers items ordered by Guests.
• Ability to cash-handle.
• Uses point of sale equipment to enter orders for Kitchen personnel, and close out checks.
• Uses equipment such as pizza oven, merry chef and hot dog warmer.
• Is a role model for the company and responds to questions positively.
• Must be detail oriented.
• Must be able to perform under stressful, demanding situations in perhaps small quarters of four feet or less, with four foot access.
• Ability to work in non-smoking area.
• Works with communication devices such as telephones, and bulletin boards and communication book.
• Speaks with Guests to maintain great guest relations and provides opportunities for loyalty to occur.
• Maintains confidentiality and security of relevant information.
• Maintains an awareness of applicable laws and operates within those guidelines .

ESSENTIAL DUTIES AND RESPONSIBILITIES, CONT.

• Demonstrated record of successful interpersonal skills in regard to working with diverse people and levels of authority.
• Must have the ability to multi-task.
• Service food orders for internal and external guests.
• Demonstrated ability to communicate effectively, both written and verbal, and body language.
• This position requires sufficient experience, education and job knowledge to meet current business needs.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Required prolonged standing and walking with mobility. Bending and reaching from a level height to 6 feet. Ability to lift, carry, and push items up to 40 pounds such as Food Service carts with no hindrance. Normal hearing, vision, and hand/eye coordination and manual dexterity.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

#OxfordCasino

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.