Hotel Night Audit Manager

Merlin Magic Making; Goshen (IN); On-site; USD 61,000 - 71,000; Full time

Job summary

An established industry player is seeking a Night Audit Manager to oversee hotel operations during overnight hours. This role focuses on guest satisfaction, effective complaint handling, and maintaining security. The ideal candidate will manage night audit operations, supervise staff, and ensure adherence to hotel standards. With opportunities for growth within a global organization, this position offers a competitive salary and benefits package, including medical, vision, and dental insurance. Join a diverse workplace where everyone feels valued and can thrive in their careers.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

401(k)

Free entry to Merlin attractions

Qualifications

• Minimum two years of Night Audit experience required.
• Proficiency in managing front office operations and systems.

Responsibilities

• Oversee hotel operations during overnight hours and ensure guest satisfaction.
• Manage night audit operations and maintain strict security measures.
• Supervise night staff and ensure proper reporting and documentation.

Skills

Opera

Night Audit

Time Management

General Ledger

Key Systems (VingCard)

Reservations & Revenue

Balance Reports

Excel

Job description

What you'll bring to the team

The Night Audit Manager will manage and oversee hotel operations, focusing on guest satisfaction and care. They will foster positive relationships with guests, handle complaints effectively, and report incidents to the department head. The primary role is to oversee hotel and safety operations during overnight hours, operating all relevant systems (Opera, Kiosk, Alice, ISO, Resort Radio). The candidate should be proactive in responding to guest needs, oversee night audit operations, and ensure policies and procedures are implemented to meet hotel standards. Responsibilities include managing hotel KPIs, maintaining security, supervising night staff, and ensuring proper reporting and documentation.

Key Objectives:

• Be available to address problems or complaints promptly.
• Ensure correct check-in procedures for late arrivals, including room allocation and luggage handling.
• Inform late arrivals about available night facilities.
• Oversee night staff duties and report to relevant departments.
• Rearrange rosters as needed due to illness or absenteeism.
• Perform call-outs and effective reporting.
• Maintain strict security measures, prevent unauthorized access, and manage unruly behavior.
• Secure all areas and keys after hours.
• Oversee night housekeeping duties and ensure cleanliness and service standards.
• Maintain personal appearance and hygiene standards, and ensure staff are well dressed.
• Check public areas for cleanliness and proper service.
• Ensure staff perform duties correctly without sleeping on the job.
• Update information boards for the next day’s activities.
• Take over from the evening Guest Service Assistant Manager and conduct staff training.
• Run the night audit system and prepare management reports.
• Report daily operations to the Front Office Manager and represent management during night hours.
• Supervise hotel operations in general.
• Ensure night housekeeping routines are completed.
• Must have knowledge of Opera, Kiosk, Alice, VingCard, Credit Card Settlements, Batches, and General Ledger systems.

Qualifications & Experience

Job Requirements:

• Proficiency in Opera, Night Audit, Time Management, General Ledger, Key Systems (VingCard), Reservations & Revenue, Balance Reports, Excel.
• Minimum two years of Night Audit experience.

Development:

• Attend company training programs to develop skills for managing front office operations.

Health, Safety, and Security (HSS):

• Ensure compliance with maintenance, safety, and security procedures following ASTM, NEC, NSF, OSHA, and local codes.
• Adhere to policies on health, safety, and security, reporting risks and incidents promptly.

Benefits

Enjoy a competitive salary and benefits package, including medical, vision, dental, life insurance, and 401(k). Free entry to Merlin attractions for employees and their families, with opportunities for growth within a global organization.

Everyone Matters at Merlin. We promote an inclusive, diverse workplace where everyone feels valued and has equal opportunities. If you require accommodations due to health or disability, contact us at [e-mail].

Pay Range

From USD $61,000.00 per year.