Hotel Night Audit Grave -Maverick Casino & Hotel Elko

Maverick Gaming LLC; Elko (NV); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Paid Time Off

Flexible schedules

Medical Insurance

Vision Insurance

Dental Insurance

Short-Term/Long-Term Disability

Education Reimbursement

401k plan

Employee meal discount

Job summary

Maverick Gaming LLC is seeking a Front Desk Associate to assist guests with check-in/check-out, reservations, and room assignments. You will ensure accurate cash handling, post charges, and balance nightly paperwork while maintaining a high level of guest service.

The role requires strong communication, multitasking, and a professional appearance. Graveyard shifts, weekends, and holidays are common, with uniform provided and E-Verify compliance.

Qualifications

• Provides excellent customer service to guests.
• Carries out front desk duties including check-in/out and reservations.
• Handles cash and balances with accuracy and integrity.

Responsibilities

• Greet public / guests in a personable and professional manner.
• Must possess excellent customer service skills.
• Check guests in/out of hotel.
• Enter, modify and confirm reservations for guests.
• Issue room keys and collect payment for room.
• Assigns rooms to guests.
• Assist guests with any questions and address concerns.
• Responsible for shift paperwork and Front Desk bank.
• Answer all incoming calls and transfer to correct departments using the PBX Phone system.
• Communicate with all employees using radio equipment with Security/ Maintenance / Slot Department.
• Record room availability and guest accounts.
• Settle guest accounts by posting cash, credit cards and direct bills.
• Balance all paperwork.
• Run reports such as Reservation Master, Housekeeping, checkout, etc.
• Run Night Audit and enter data into Flash report & Comp Report.
• Communicate status of rooms to housekeeping.
• Update logs and keep area clean.
• Drive shuttle as needed.
• Handle equipment and materials with care.
• Ensure safety and report unsafe conditions.
• Perform related duties as required.

Skills

Customer service

Front desk operations

Cash handling

Multi-tasking

Communication

Tools

PBX system

Reservation software

Job description

Description

Performs a variety of duties for guests of hotel. Answers all inquiries pertaining to hotel service and registration of guest. Responsible for the

Performs a variety of duties for guests of hotel. Answers all inquiries pertaining to hotel service and registration of guest. Responsible for the Hotel Audit balance run nightly, the information compiled and forwarding the information to the accounting department.

Housing options available after 90 days*

Team Members Will Enjoy:

• Paid Time Off
• Flexible schedules
• Medical, Vision, and Dental insurance
• Short-Term/Long-term Disability Insurance
• Education Reimbursement up to $5,250 annually
• 401k plan
• Employee meal discount program
• And more!

Responsibilities

• Greet public / guests in a personable and professional manner.
• Must possess excellent customer service skills.
• Check guests in/out of hotel.
• Enter, modify and confirm reservations for guests.
• Issue room keys and collect payment for room.
• Assigns rooms to guests.
• Assist guests with any questions and address concerns.
• Responsible for shift paperwork and Front Desk bank.
• Answer all incoming calls and transfer to correct departments using the PBX Phone system.
• Communicate with all employees and all shifts and responsible for communicating using radio equipment with Security, Maintenance, Slot Department
• Records room availability and guest accounts.
• Settle guest accounts by posting cash, credit cards and direct bills.
• Responsibility of cash drawer.
• Post and adjust changes.
• Balance all paperwork.
• Set up wake up calls for guests.
• Run all reports as required: but not limited to; Reservation Master, Housekeeping, checkout, credit limit, group delegates and expected departure reports.
• Run Night Audit and enter data into Flash report & Comp Report
• Communication with housekeeping on status of rooms.
• Update communication & maintenance logs.
• Keep work area clean and stocked.
• Drive shuttle as needed.
• Handle all equipment and materials with care.
• Employee and guest safety is a daily job requirement-must watch all areas for unsafe conditions.
• Performs related and/or other duties as required.

Requirements

• Must possess excellent customer service skills.
• Ability to obtain State of Nevada Gaming Card-Gold Country Inn & Casino only
• Must be 21 years or older with a valid driver’s license to drive the shuttle.
• Must obtain a driving record.
• Be able to read, write and typing skills - Basic Math / English skills.
• Positive attitude.
• Professional image through appearance and conduct.
• Ability to communicate effectively.
• Telephone etiquette.
• Ability to problem solve and handle customer complaints in a professional manner.
• Knowledge of computers / office machines.
• Familiarity with auditing procedures.
• Ability to multitask.
• Flexibility with work schedule.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with minimum supervision.
• Ability to grasp, bend, and stoop; push or pull loads up to 40 pounds.
• Punctuality and regular and reliable attendance.
• Honesty and Integrity
• Team player.
• Be able to work in a standing position for long periods of time (up to 8 hours).

WORKING CONDITIONS:

This position typically works Graveyard shift, including weekend and holidays. Must be able to lift 30 pounds; This position would require a uniform shirt provided by employer.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.For more information on E-Verify, or if you believe that your employer have violated its E-Verify responsibilities, please contact DHS.888-897-7781E-Verify.gov

Pay range: $13.50 - 15.00 / hr DOE

Salary Description

$13.50 - 15.00 / hr DOE