Hotel Night Audit

Raymond Management Company; Madison, Northern (WI, KY); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

Team culture

Training and growth

Employee recognition

Job summary

Raymond Management Company is seeking a Night Audit Guest Service Representative for Embassy Suites - Madison to balance daily transactions and greet overnight guests. This role blends customer service with financial tasks, requiring sharp attention to detail while working independently through night hours.

The starting hourly range is $18.00-$19.00, with wage increases at 30, 60, and 90 days. This full-time position includes training, benefits, and growth opportunities within our hotel

Qualifications

• Must balance daily financial tasks with guest service.
• Strong attention to detail and accuracy in recording transactions.
• Able to work independently during overnight hours.

Responsibilities

• Balance and audit daily transactions.
• Serve as main contact for guests during overnight hours with service excellence.
• Process check-ins and check-outs and handle guest inquiries.
• Prepare and run daily financial reports; ensure transactions are recorded.
• Assist with security checks to maintain a safe environment.

Skills

Attention to detail

Customer service

Independence

Hotel software familiarity

Night audit experience

Tools

Hotel management software

Job description

Embassy Suites - Madison
231 S Pinckney St
Madison, WI 53703, USA

Description

Position: Guest Service Representative Night Audit
Starting Salary Range: $18.00-$19.00/hour or more based on experience.
Wage Increases: New hires can earn wage increases at 30, 60, 90 days
Employment Type: Full-Time
Application Deadline: September 10, 2026

Do you enjoy working independently and have a knack for balancing both customer service and financial tasks? Are you a night owl who prefers working overnight shifts? We’re looking for a Night Auditor to join our hotel team!

We Offer

• Team Culture: We work as a team and take pride in supporting each other every day
• Training and Growth: We provide on-the-job training and support career growth within the company
• Employee Recognition: We celebrate achievements and recognize the hard work of our team members

Benefits for all Teammates

• Paid vacation, sick, bereavement, & jury duty
• Holidays paid at time & ½ when worked
• Travel with hotel room discounts
• Teammate referral bonuses
• Paid time off to volunteer in your community
• Employee Assistance Program with mental health resources

Additional Benefits for Full-Time Teammates

• Affordable health, dental, & vision plans for you and your family
• Low-cost accident, critical illness, & hospital coverage
• Flexible spending plans options
• 401(k) retirement plans with company contribution

What You’ll Do

• Balance and audit daily transactions to ensure accuracy.
• Serve as the main point of contact for guests during overnight hours, providing exceptional customer service.
• Process check-ins, check-outs, and handle guest inquiries or requests.
• Prepare and run daily financial reports, ensuring all transactions are properly recorded.
• Assist with security checks, ensuring a safe environment for guests and staff

We’re Looking For

• Strong attention to detail and ability to handle financial records accurately.
• A friendly and professional demeanor, with excellent customer service skills.
• Ability to work independently and manage multiple tasks during overnight hours.
• Basic computer skills and familiarity with hotel management software is a plus.
• Prior experience as a night auditor or in a financial role is a bonus, but we will train the right candidate!

At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.

At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and wellbeing.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.