Hotel Managing Director — Growth & Guest Experience

Highgate; Los Angeles (CA); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan with employer-m

Educational opportunities / Tuition Re

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Jury duty leave

Job summary

Highgate Hotels is seeking a Managing Director to lead profitability and guest experience at a Los Angeles property. You will drive revenue, control costs, and set the strategic direction for the hotel, ensuring achievement of financial and service targets.

You will build a high-performing management team, uphold Highgate standards, and collaborate with Sales to grow key accounts and opportunities while implementing corporate initiatives.

Qualifications

• Provide strategic and operational leadership across all hotel departments, ensuring Highgate standards and policies are followed.
• Lead and motivate department heads and executives to achieve financial, service, and people objectives.
• Champion a culture of learning, guest service, and continuous improvement across the property.

Responsibilities

• Provide strategic and operational leadership across all hotel departments, ensuring the property consistently operates in accordance with Highgate standards, policies, procedures, and expectations.
• Maintain a visible leadership presence throughout the hotel, engaging with Associates, managers, guests, clients, and business partners while addressing operational needs in real time.
• Lead, coach, develop, and hold department heads and Executive Committee members accountable for achieving Highgate’s operational, financial, service, and people objectives.
• Foster a positive, team-oriented environment that reflects Highgate’s people-first culture and K.I.N.D. Leadership Standards, with a strong focus on Associate engagement, development, accountability, and guest service.
• Develop high-potential leaders and management trainees through coaching, performance management, succession planning, competency development, and Highgate-sponsored training programs.
• Ensure all departments maintain established Highgate service standards, productivity expectations, operating procedures, and training requirements.
• Oversee the hotel’s annual budgeting, forecasting, and financial review processes, including revenue, expenses, labor productivity, accounts payable, credit, collections, and other key financial controls.
• Hold department leaders accountable for financial performance and take appropriate corrective action when results are not aligned with budget, forecast, or Highgate expectations.
• Partner closely with Sales and Commercial leadership to drive revenue, strengthen key account relationships, identify new business opportunities, and support Highgate’s overall commercial strategy.
• Maintain active relationships with key clients and participate in client meetings, property tours, receptions, sales calls, and other business-development activities.
• Lead regular Executive Committee and management meetings to review hotel performance, financial results, sales activity, operational priorities, Associate matters, and Highgate initiatives.
• Ensure effective recruitment and selection of management talent in accordance with Highgate hiring standards and SOPs, including interviewing finalists for management positions prior to an offer being extended.
• Ensure performance management, coaching, counseling, recognition, and disciplinary practices are administered consistently and in accordance with Highgate policies and standards.
• Champion a culture of continuous learning and ensure managers consistently deliver required departmental, service, compliance, and Highgate training.
• Maintain a strong focus on guest satisfaction by engaging with guests, resolving concerns, and reinforcing Highgate’s commitment to service excellence.
• Conduct regular property, guest room, and facility inspections with department leaders to maintain Highgate cleanliness, maintenance, safety, security, and presentation standards.
• Ensure appropriate controls are maintained for financial processes, hotel security, audits, accounting requirements, and corporate reporting.
• Ensure all Highgate corporate initiatives, financial deadlines, reporting requirements, and operational programs are completed accurately and within established timelines.
• Participate in Manager-on-Duty coverage and provide leadership support throughout the hotel as business needs require.
• Serve as the senior property leader and primary liaison with Highgate corporate and regional leadership, communicating hotel performance, opportunities, risks, ownership priorities, and business needs.
• Represent Highgate professionally and consistently with Associates, guests, owners, clients, community partners, and other key stakeholders.
• Perform additional duties and responsibilities as directed by the Vice President, Regional Director of Operations, or other designated Highgate leadership.

Skills

Strategic leadership

Financial management

People development

Operational excellence

Guest satisfaction

Stakeholder communication

Team coaching

Job description

Highgate Hotels is seeking a Managing Director to lead profitability and guest experience at a Los Angeles property. You will drive revenue, control costs, and set the strategic direction for the hotel, ensuring achievement of financial and service targets.

You will build a high-performing management team, uphold Highgate standards, and collaborate with Sales to grow key accounts and opportunities while implementing corporate initiatives.