Hotel Maintenance Engineer: Guest-First Service

mcrhotels.com; Jacksonville (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

TownePlace Suites Jacksonville, NC is seeking staff to help provide friendly, safe, and well-organized hotel experiences for guests. The role emphasizes guest relations, cleanliness, checklist accuracy, and teamwork across front- and back-of-house tasks.

Candidates should have a positive attitude, basic maintenance awareness, and the ability to follow guidelines while handling high-pressure situations. The position may involve varied shifts to meet hotel needs.

Qualifications

• Must be 18 years of age or older to perform this job.
• At least 2 years of work-related experience in a commercial facility, hospitality or related field preferred.
• Ability to follow guidelines and procedures.
• Strong hospitality and guest service mindset.

Responsibilities

• Greet guests with a smile, use guest names when possible, and maintain friendly service.
• Maintain cleanliness of spaces and assist with cleanliness as needed to ensure a safe environment.
• Know hotel facilities and amenities to answer guest questions accurately.
• Support events and guest activities and communicate effectively with team.
• Follow safety guidelines and report emergencies to supervisor.

Skills

Can-Do Attitude

Communication Skills

Hospitality and Guest Service

Listening & Conflict Resolution

Clock-in/Out punctuality

Education

Technical, Trade or Vocational school degree preferred.

Job description

TownePlace Suites Jacksonville, NC is seeking staff to help provide friendly, safe, and well-organized hotel experiences for guests. The role emphasizes guest relations, cleanliness, checklist accuracy, and teamwork across front- and back-of-house tasks.

Candidates should have a positive attitude, basic maintenance awareness, and the ability to follow guidelines while handling high-pressure situations. The position may involve varied shifts to meet hotel needs.