Hotel Loyalty and Arrival Experience Ambassador

Omni Hotels & Resorts; Broomfield (CO); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental and Vision insurance

Paid maternity leave

401k

Paid time off

Free meals in Associate Cafe

Golf privileges

Spa and restaurant discounts

Discounted Omni property rates

Continued education opportunities

Job summary

Omni Interlocken Resort is seeking a friendly, motivated Loyalty and Arrival Experience Ambassador to welcome Select Guests and VIPs, building proactive relationships and acting as the advocate and contact for all Select Guests during their stay.

Responsibilities include greeting guests, addressing requests, coordinating amenities, training colleagues on loyalty programs, and promoting member enrollment while maintaining high service standards and professionalism throughout all interactions.

Qualifications

• Minimum of 1 year hotel front desk/hospitality experience.
• Must have excellent verbal and written communication skills
• Skills; Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
• Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.

Responsibilities

• Create memorable experiences for Select Guests, VIPs and Special Occasion Guests during their stay.
• Welcome these guests upon arrival and ensure all their requests and needs are met throughout their stay.
• Resolve any concerns or issues with these guests, communicating any needs or special requests to fellow hotel departments.
• Arrange Select Guest and special occasion amenities via In-Room Dining.
• Conduct Loyalty Program training with other Front Office and hotel associates.
• Conduct monthly Loyalty meetings with relevant hotel associates.
• Promote the Select Guest program to guests that are currently not members.

Skills

Front desk experience

Customer service

Microsoft Office

Multitasking

Communication skills

Tools

MS Office

Job description

Loyalty and Arrival Experience Ambassador

Omni Interlocken Resort

The Four-Diamond, award-winning Omni Interlocken Resort welcomes you to a retreat into modern luxury. Nestled against the backdrop of the Rocky Mountains, this year-round Colorado resort near Denver offers a wealth of on-site amenities. With its stunning panoramic views of the mountains or valley, unmatched luxuries and the essence of snow-capped mountain tranquility, the Omni Interlocken Resort is sure to sweep you off your feet.

The Omni Interlocken Resort's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Interlocken Resort may be your perfect match.

Overview

This team member will be the guest liaison for Select Guests as well as host for VIPs and special occasion guests. The person in this role will be responsible for developing proactive personal, professional relationships with these guests, acting as an advocate and point of contact for all Select Guests.

Salary for this position is (based on experience): $25.00/hour. Full Time Associates at Omni Interlocken are entitled to elect the following benefits: Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, 401k, tuition reimbursement, Holiday Pay and Paid Time Off Accrual. Omni Interlocken reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.

Additional associate benefits offered include free meals in Associate Cafe, golf privileges, discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

Responsibilities

• Create memorable experiences for our Select Guests, VIPs and Special Occasion Guests during their stay.
• Welcome these guests upon arrival and ensure all their requests and needs are met throughout their stay.
• Resolve any concerns or issues with these guests, communicating any needs or special requests to fellow hotel departments.
• Arrange Select Guest and special occasion amenities via In-Room Dining.
• Conduct Loyalty Program training with other Front Office and hotel associates.
• Conduct monthly Loyalty meetings with relevant hotel associates.
• Promote the Select Guest program to guests that are currently not members.
• Maintain Select Guest product inventories.
• Conduct guestroom inspections prior to Select Guest arrival.
• Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
• Will assist in Front Office operations as needed.
• Operate remote check in for Select Guests and VIPS
• Maintain presence in lobby during peak hours
• Create and document detailed knowledge base for frequent flyer guests (birthdays, family names, favorite color, dessert, etc.)
• Perform any other duties assigned by Management.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Be actively engaged with our guests and deliver memorable guest experiences.
• Create unique, personalized WOW moments at every opportunity.
• Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc.
• Drive town car vehicle and company shuttle to and from designated destinations in a timely manner when shuttle driver is unavailable.
• Apply knowledge of driving and skills in maneuvering vehicle at varying speed in difficult situations, such as inclement weather and heavy traffic.

Qualifications

• Minimum of 1 year hotel front desk/hospitality experience.
• Must have excellent verbal and written communication skills
• Skills; Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
• Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.
• Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
• Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills.
• Must be 21 years or older.
• Must pass pre-employment drug screen and motor vehicle background check.
• Must be able to work at a standing computer workstation for an extended period.

This position will be open and posted until filled, with a minimum posting period of three days.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.