Hotel Houseman

Hotel Chicago West Loop; Chicago (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

The Hotel Houseman is seeking a detail-oriented housekeeper to ensure cleanliness of rooms and public areas, stock amenities, and maintain hotel standards. You will clean lobby, bathrooms, and breakfast room, dust, vacuum, and manage supplies while upholding safety and guest satisfaction.

You will follow procedures, assist in inventory, report defects, and collaborate with team to deliver exceptional service. Prior hospitality experience preferred; punctuality and reliability essential.

Responsibilities

• Maintain knowledge of departmental policies and hotel standards.
• Clean and prepare guest rooms to meet brand standards.
• Clean lobby and breakfast room; dust and vacuum.
• Sanitize bathrooms and remove trash.
• Manage supplies and linens; keep storage organized.
• Inspect equipment and ensure readiness for service.
• Assist with inventory of rooms, supplies, and amenities.
• Promote sanitation, safety and guest services.
• Report defects and observe guest satisfaction.
• Contribute to guest services through teamwork.

Job description

The Hotel Houseman is primarily responsible for guaranteeing cleanliness, supplying room amenities, and ensuring the cleanliness of the hotel. This individual will clean and service assigned areas in a timely and organized manner according to hotel standards, service sequence, and inspection checklists to meet or exceed guest expectations.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

• Maintain positive guest relations.

• Ensure the guest's satisfaction by providing clean, ready guest rooms that meet company or brand standards, to include:

• Cleaning the lobby and breakfast room

• Dusting

• Vacuuming

• Cleaning and sanitizing bathrooms

• Removing trash and picking up laundry

• Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas where others can find them and to prevent losses or damages.

• Inspect, plan and ensure that all materials and equipment are in complete readiness for service

• Assist in maintaining hotel inventory of rooms, supplies, linens & amenities

• Promote sanitation, safety, security efforts, and guest services of the Hotel.

• Ensure equipment and facilities are inspected, cleaned, and in proper operational condition. Report defects promptly.

• Observe guest reactions and confer frequently with staff to ensure guest satisfaction.

• Follow hotel policy with lost/stolen items.

• Adhere to hotel requirements for guest/team member accidents or injuries in emergency situations.

• Investigate new and improved cleaning methods and instruments.

• Contribute to guest services and hotel success through teamwork.