Hotel Houseman

Kinseth Hospitality; Cedar Rapids (IA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits

DailyPay

401k

Paid Training

Paid PTO

Referral program

Discounts at all Kinseth Hotel Corporation hotels and restaurants

Job summary

A hospitality company in Cedar Rapids is looking for a customer service associate to handle guest baggage, ensure property cleanliness, and assist the front desk as needed. This role requires physical stamina and a friendly disposition to ensure guest satisfaction. Responsibilities include maintaining security, answering phones, and assisting with basic maintenance tasks. Ideal candidates should enjoy working in a dynamic environment and contribute to a positive guest experience.

Qualifications

• Ability to assist guests courteously and effectively.
• Physical fitness to lift and move heavy items.

Responsibilities

• Load, unload, and deliver guest baggage.
• Assist in hotel security and maintenance.
• Answer phones and provide front desk support.
• Clean guest rooms or public areas as required.
• Assists front desk by answering phones, delivering guest items (pillow, blankets, roll aways, etc), and providing guest service support. Provides breaks for front desk as needed.
• Assists in keeping the parking lot clean and free of hazards.
• Transports small equipment or tools between departments.
• Transports customers as requested using company vehicles and obeying traffic laws.
• Assists in setting up and cleaning up tables and chairs in banquet and meeting rooms.
• May clean rooms or public areas as needed, including emptying wastebaskets and ashtrays and transporting trash and waste to disposal area, replenishing supplies in restrooms, delivering linen and replacing light bulbs.

Job description

What we offer:

• Health, Dental, Vision and other benefits available after 60 days
• DailyPay
• 401k
• Paid Training
• Paid PTO
• Referral program
• Discounts at all Kinseth Hotel Corporation hotels and restaurants

SUMMARY

Provides miscellaneous hotel customer service functions and maintenance of the property by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Loads, unloads and delivers guest baggage in a courteous, helpful manner.
• Delivers messages and requested supplies to hotel guestrooms in a friendly and courteous manner to ensure guest satisfaction.
• Assists in the security of the property including hotel guests, employees, equipment and vehicles.
• Cuts and trims grass and shovels snow.
• Assists front desk by answering phones, delivering guest items (pillow, blankets, roll aways, etc), and providing guest service support. Provides breaks for front desk as needed.
• Assists in keeping the parking lot clean and free of hazards.
• Transports small equipment or tools between departments.
• Transports customers as requested using company vehicles and obeying traffic laws.
• Assists in setting up and cleaning up tables and chairs in banquet and meeting rooms.
• May clean rooms or public areas as needed, including emptying wastebaskets and ashtrays and transporting trash and waste to disposal area, replenishing supplies in restrooms, delivering linen and replacing light bulbs.

KHC POLICIES

Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; walk; stoop, kneel, crouch, bend or twist; and talk or hear. The employee frequently is required to use hands to handle, grasp or type; reach with hands and arms; climb or balance; and to push, pull or lift over 10 pounds. The employee occasionally required to sit and taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.