Hotel Housekeeping Supervisor - Lead & Inspire Team

Colwen Management Inc; Concord, Northern (MA, KY); Hybrid; USD 25,000 - 30,000; Part time

Benefits offered by this job

Medical Insurance

Vision Insurance

Paid Time Off

401K Plan – Traditional & Roth with ER

Hotel Discount Travel Program

Job summary

Residence Inn Boston Concord, a Colwen Hotels property, is seeking a friendly Housekeeping Supervisor to lead the housekeeping team and ensure guest rooms and public areas meet brand standards in Concord, MA.

You will organize associate shifts, provide training and motivation, and inspect guestrooms and public spaces. Strong leadership and English proficiency are required, with a willingness to work a 7-day rotational schedule.

Qualifications

• Prior related work experience, hotel experience preferred.
• Excellent interpersonal and communication skills.
• Strong supervisory and leadership skills.
• Willingness to work 7-day rotational schedule including weekends and holidays.
• Proficient in English; bilingual is a plus.

Responsibilities

• Tour and inspect rooms daily and monitor for property cleanliness, safety and security, product quality and exceptional service throughout.
• Provide support to the Executive Housekeeper and hotel leadership.
• Work to continuously improve guest satisfaction scores.
• Conduct self-audits to improve performance and cleanliness.
• Verify number of associates to number of rooms, monitor productivity.
• Assign specific responsibilities to associates.
• Identify vacant rooms to be cleaned first on boards.
• Check vacant ready rooms to verify actual status.
• Record performance check as guests check out throughout day.
• Check rooms for arriving VIP’s.
• Ensure housekeeping associates have adequate supplies and carts are neatly packed and organized.
• Report unserviceable rooms to General Manager/Executive Housekeeper.
• Assist housekeeping associates in duties as needed.
• Assist with cleaning of public spaces as needed.
• Perform other duties as assigned.

Skills

Leadership

Communication

Time management

Organizational skills

English language

PMS knowledge

Tools

Property Management System

Job description

Residence Inn Boston Concord, a Colwen Hotels property, is seeking a friendly Housekeeping Supervisor to lead the housekeeping team and ensure guest rooms and public areas meet brand standards in Concord, MA.

You will organize associate shifts, provide training and motivation, and inspect guestrooms and public spaces. Strong leadership and English proficiency are required, with a willingness to work a 7-day rotational schedule.