Hotel Housekeeping Supervisor: Lead & Elevate Guest Rooms

Caesars Entertainment; Robinsonville (MS); Sur place; USD 34 000 - 42 000; Plein temps

Résumé du poste

Horseshoe Casino in Mississippi is seeking a supervisor to direct the institutional housekeeping program, ensuring clean, orderly and attractive conditions of hotel rooms and public areas.

You will establish standards, supervise staff, train new employees, inspect rooms, address guest and employee issues, and maintain equipment and supplies per Horseshoe standards. This role requires the ability to work in a fast-paced environment and fluency in English.

Qualifications

• Must be able to read, write, speak and understand English.
• Must be able to maneuver to all areas of the hotel.
• Must be able to lift up to 10 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working in assigned areas.

Responsabilités

• Establish standards and procedures for housekeeping employees.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Comprehends and practices the Horseshoe standards during inspections.
• Attends all required training classes and implement his/her gained knowledge in his/her job.
• Inspects and evaluates the physical condition of the assigned rooms and public areas.
• Submits to management recommendations for maintenance related issues.
• Periodically inventories supplies and equipment.
• Checks on the equipment’s working condition.
• Trains new employees based on the department’s standards.
• Completes and discusses evaluations with team members.
• Takes full responsibility to the daily assigned area (reassign if it is necessary during the day).
• Addresses in a professional manner any guest and employee related complaints.
• Resolve guest and employee related problems.
• Counsels and coaches team members on work related issues; issuing progressive discipline when necessary.
• Support and maintain Horseshoe courtesy guidelines.
• Performs other duties as assigned by the manager.

Description du poste

Horseshoe Casino in Mississippi is seeking a supervisor to direct the institutional housekeeping program, ensuring clean, orderly and attractive conditions of hotel rooms and public areas.

You will establish standards, supervise staff, train new employees, inspect rooms, address guest and employee issues, and maintain equipment and supplies per Horseshoe standards. This role requires the ability to work in a fast-paced environment and fluency in English.