Hotel Housekeeping Supervisor

Quorum Hospitality; Wilmington (DE); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Benefits

401(k) Retirement Plan

Education Program

Hotel Travel Discounts

Daily Pay

Holidays & Paid Time Off

Job summary

Quorum Hospitality in Wilmington, Delaware, is seeking a Housekeeping Supervisor to lead daily operations, oversee room and public areas, and support the Housekeeping Manager in their absence.

You will inspect guest rooms and facilities, supervise staff including scheduling and payroll, manage inventory, and participate in budgeting and safety compliance. The role requires 2+ years in hotel housekeeping with supervisory experience preferred; a high school diploma is required.

Qualifications

• 2+ years of progressive housekeeping experience in a hotel or similar setting.
• Supervisory experience is preferred.
• A high school diploma or equivalent is required; a 2 to 4-year college degree is preferred.

Responsibilities

• Lead and assist in managing the daily operations of the Housekeeping Department, ensuring smooth operations in the absence of the Housekeeping Manager.
• Conduct routine inspections of guest rooms, public areas, and back‑of‑house spaces to ensure cleanliness and hotel/brand standards are met.
• Assist in overseeing housekeeping staff, including scheduling and payroll according to business forecasts and budget guidelines.
• Manage inventory and order housekeeping supplies, ensuring proper stock levels and minimizing waste, and assist in processing invoices and purchase orders.
• Support with the preparation of departmental budgets and financial plans.
• Hands‑on assistance with cleaning during peak periods as well as deep cleaning projects.

Skills

Leadership

Staff scheduling

Quality control

Customer service

Communication

Education

High school diploma

Job description

Join our te am as the Housekeeping Supervisor at Residence Inn Wilmington Downtown!

Imagine stepping into a role where your leadership and passion for service shape the daily operations of our team. As Housekeeping Supervisor, you’ll ensure that every corner of our hotel shines with cleanliness and comfort. Whether it’s managing the team in the absence of the Housekeeping Manager or overseeing the meticulous upkeep of rooms and public spaces, your role will be pivotal in maintaining our hotel. If you’re a hands‑on leader who has a keen eye for detail, we want you on our team!

Your Role:

As a Housekeeping Supervisor, you'll be at the heart of our hotel's cleanliness and efficiency. Your responsibilities will include:

• Lead and assist in managing the daily operations of the Housekeeping Department, ensuring smooth operations in the absence of the Housekeeping Manager.
• Conduct routine inspections of guest rooms, public areas, and back‑of‑house spaces to ensure cleanliness and hotel/brand standards are met.
• Assist in overseeing housekeeping staff, including scheduling and payroll according to business forecasts and budget guidelines.
• Manage inventory and order housekeeping supplies, ensuring proper stock levels and minimizing waste, and assist in processing invoices and purchase orders.
• Support with the preparation of departmental budgets and financial plans.
• Hands‑on assistance with cleaning during peak periods as well as deep cleaning projects.
• Participate in pre‑shift meetings, reviewing information pertinent to daily operations.
• Supervise deep cleaning projects and assist during high‑demand periods.
• Ensure compliance with all hotel policies, safety protocols, and house rules.
• Address guest requests, complaints, and emergencies with attentiveness and efficiency.
• Maintain cleanliness and sanitization standards and protocols.
• Assist with training and development of housekeeping staff, emphasizing "House Safety" rules and procedures.
• Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.
• Participate in monthly team meetings and any other functions required by management.
• Other duties as assigned.

What We’re Looking For:

• 2+ years of progressive housekeeping experience in a hotel or similar setting.
• Supervisory experience is preferred.
• A high school diploma or equivalent is required; a 2 to 4-year college degree is preferred.

What We’ll Do For You:

• Health Benefits – Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days. (Full-time team members)
• Holidays & Paid Time Off – Take time to relax and recharge. (For eligible team members)
• 401(k) Retirement Plan – Secure your future with our generous company match.
• Education Program – Further your career with our tuition reimbursement program.
• Hotel Travel Discounts – Explore the world with special rates.
• Daily Pay – Access your earnings when you need them.

Why Join Quorum Hospitality?

Quorum Hospitality, ranked among the nation's leading hotel management companies, has been delivering value-driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to building strong relationships and providing exceptional service that benefits guests, owners, and team members alike. Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.