Housekeeping Supervisor

Concord Hospitality Enterprises; East Lansing (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) program with company match

Tuition assistance

Discounted room rates at Concord‑managed hotels

Job summary

Concord Hospitality Enterprises is seeking a Housekeeping Supervisor in East Lansing, Michigan, to oversee a dedicated team ensuring high cleanliness and service standards. This role involves training staff, inspecting guest rooms, and maintaining records for quality assurance.

Ideal candidates will have leadership experience in a hospitality environment, strong communication skills, and a passion for guest service. Full-time benefits include competitive wages, medical insurance, and opportunities for professional growth.

Qualifications

• Experience in a leadership role in hotels, hospitals, or multi‑unit housing as a Housekeeping or Cleaning Supervisor.
• Strong attention to detail and commitment to quality standards.
• Excellent communication skills; outgoing, friendly, and professional with guests and colleagues.

Responsibilities

• Supervise housekeeping, laundry, and houseperson staff to ensure high standards of cleanliness and service.
• Inspect guest rooms and public areas to verify quality and adherence to hotel standards.
• Provide training, guidance, and support to team members.

Skills

Leadership experience

Attention to detail

Excellent communication skills

Team motivation

Professionalism and integrity

Job description

Description

As the Housekeeping Supervisor, you will directly oversee housekeeping, laundry, and houseperson team members. Your leadership, attention to detail, and commitment to quality will ensure a clean, safe, and welcoming environment for our guests and associates.

Responsibilities

• Supervise housekeeping, laundry, and houseperson staff to ensure high standards of cleanliness and service.
• Inspect guest rooms and public areas to verify quality and adherence to hotel standards.
• Provide training, guidance, and support to team members to foster success and professional growth.
• Communicate effectively with guests, managers, and colleagues in a professional and friendly manner.
• Respond promptly to guest requests and resolve issues with courtesy and efficiency.
• Maintain accurate records and ensure compliance with safety and sanitation procedures.
• Lead by example with professionalism, integrity, and a passion for hospitality.

Qualifications

• Experience in a leadership role in hotels, hospitals, or multi‑unit housing as a Housekeeping or Cleaning Supervisor.
• Strong attention to detail and commitment to quality standards.
• Excellent communication skills; outgoing, friendly, and professional with guests and colleagues.
• Ability to motivate and lead a team to achieve success.
• Actively engaged and passionate about your work.
• Demonstrated professionalism and integrity in all responsibilities.

Benefits (Full‑Time Associates Only)

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long‑term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord‑managed hotels
• Training, development, and career advancement opportunities

Equal Opportunity Employer

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Notice from the Department of Labor.