Hotel Housekeeping Shift Manager

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A hospitality management company in Indiana seeks a dedicated Housekeeping Supervisor. Responsibilities include managing personnel files, coordinating guest services, and monitoring staff performance. The ideal candidate will possess excellent communication and customer service skills, along with the ability to handle stressful situations. An Associate degree or related experience is preferred. Competitive salary and benefits offered.

Qualifications

• Must demonstrate ability to handle stressful situations.
• Experience or training in related fields required.
• Must be highly motivated and organized.
• Effective communication skills (verbal, written, and presentation) and team-building abilities.
• Must be able to work any day and any shift and handle stressful situations.

Responsibilities

• Maintain personnel files and contact information.
• Coordinate with Front Desk for guest amenities.
• Conduct interviews for applicants.
• Completes Housekeeping opening procedures including preparing assignment sheets and issuing keys.
• Coordinates with Front Desk to ensure guest amenities are delivered to VIP guests.
• Conducts interviews for all Housekeeping applicants.
• Orders and maintains supplies and processes invoices.
• Maintains ability to fill in as various Housekeeping roles as needed.
• Delivers exceptional Red Carpet Customer Service to all guests.
• Attends management meetings and helps develop teams and staff.

Skills

Effective communication skills

Customer service skills

Team building

Problem-solving skills

Proficiency in Microsoft Office

Organizational skills

Motivated

Ability to work any shift

Education

Associate degree or equivalent

Tools

Microsoft Office Suite

Cleaning equipment

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Maintains personnel files for all Housekeeping team members; maintains up to date personnel contact information.
• Processes timekeeping within payroll system.
• Assists with departmental attendance tracking and point calculations.
• Completes Housekeeping opening procedures including but not limited to preparing assignment sheets, checking for room discrepancies, issuing keys, communicating assignments, etc.
• Coordinates with Front Desk to ensure custom comforts and other amenities are delivered to ViP guests.
• Conducts interviews for all Housekeeping applicants.
• Orders and maintains supplies as needed by preparing purchase requisitions.
• Codes and forwards invoices to Hotel Manager.
• Maintains the ability to fill in as a GRA, inspector, House Person, Laundry Attendant, or Wardrobe Attendant as needed.
• Communicates with guests in a friendly manner and always remains upbeat and positive.
• Completes special projects as directed.
• Provides counseling and supports employees in meeting their responsibilities and becoming part of the team.
• Monitors job performance daily, executes and issues notices of disciplinary action, and provides feedback.
• Completes appraisals and ensures they are finished in a timely manner.
• Ensures all employees follow hotel policies and procedures.
• Expedites and oversees special requests from the Front Desk.
• Attends management meetings; develops teams and employees.
• Motivates employees to provide superior customer service to our guests.
• Meets the attendance guidelines of the job and adheres to departmental and company policies.
• Retains staff in line with departmental goals.
• Responsible for providing exceptional Red Carpet Customer Service to all guests.

Requirements

• Able to perform each essential duty satisfactorily.
• Associate degree (A.A.) or equivalent from two‑year college or technical school; or a minimum of one year of related experience and/or training; or equivalent combination of education and experience.
• Individual must be highly motivated.
• Must be proficient in Microsoft Office applications (Excel, Access, Word).
• Effective communication skills (verbal, written, and presentation).
• Excellent interpersonal, customer service, team building, and problem‑solving skills are required.
• Must demonstrate the ability to calmly handle stressful situations and be willing to work any day and any shift.
• Must be able to perform the physical job duties of line employees in emergencies.
• Must be able to maneuver in hotel areas, up and down stairs, and reach above shoulder level.
• Must be able to work with cleaning chemicals, tolerate chemical fumes and airborne particles (on occasion), and handle chemicals without developing an allergic reaction.
• Must be able to work in areas containing second‑hand smoke.
• Must be able to operate equipment, including: vacuum cleaners, floor machines, carpet extractors, computer, copy machine, typewriter, mop, and broom.
• Ability to perform duties with a sense of urgency.
• Must be well organized.
• Must be able to walk, stand, and work on hands and knees for long periods of time.
• Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.