HOUSEKEEPING SHIFT MANAGER

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A hospitality services company located in Indiana, Pennsylvania is seeking a dedicated team member to assist in hotel operations. The ideal candidate is required to speak Spanish and possess a high school diploma. Responsibilities include guiding new team members, maintaining room cleanliness, and ensuring proper documentation is recorded. This position offers an opportunity to work in a vibrant environment with room for growth and development while emphasizing teamwork and a focus on guest satisfaction.

Qualifications

• Must speak Spanish.
• Six months of previous cleaning experience preferred.
• Ability to maintain professionalism and confidentiality.
• Ability to clean as directed at an acceptable performance rate.

Responsibilities

• Guide new team members and assist inspectors.
• Spot-check hotel rooms and maintain documentation.
• Assist with inspections and report maintenance needs.
• Assist with on-floor operations and direct priorities to staff.
• Ensure safety, confidentiality, and proper use of cleaning equipment.
• Greet guests professionally and handle inquiries within authority.

Skills

Spanish-speaking

Cleaning skills

Confidentiality

Ability to follow direction

Education

High School Diploma or equivalent

Tools

Vacuum cleaner

Cleaning supplies

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Welcome and guide all New Team Members on their duties and Dayforce training.
• Follow training guidelines with new team members and develop those who need to be re-train.
• Assist inspectors with their daily duties and challenges on the floor.
• Cover any inspector, dispatcher or manager position in case of staff shortage.
• Spot check hotel rooms, hallways, closets, vending machine areas.
• Assist with rush room by VCI them on peak days.
• Assist with the VIP rooms inspections.
• Maintains proper documentation of all duties accomplished during a working shift, as directed.
• Reports all safety hazards or maintenance deficiencies for proper handling.
• Abides by all security measures.
• Updates and maintains correct hotel room status in computer system and on board.
• Maintains permanent records of the following: room occupancy, status and statistics, phone logs, maintenance logs, attendance logs, lost and found logs and work orders.
• Informs and directs priorities to Housekeeping Floor Inspectors, Front Office Personnel, Preventative Maintenance, Engineering and Locksmith.
• Receptionist and telephone procedures.
• Keeps Housekeeping Supervisor advised of all current information.
• Greets all guests throughout shift with the proper salutation and pleasant expression.
• Assists guests with issues that are within authority to provide, ensuring guests’ satisfaction while operating within established guidelines and policies.
• Performs all duties in a quiet and orderly manner.
• Assists the house person with department projects, as needed.
• Maintains strict confidentiality in all company matters.
• Assist the inspectors by inspecting guest rooms for cleanliness and quality, ensuring property standards are met or exceeded.
• Reports rooms ready for occupancy when needed.
• Conducts daily shift pre-shifts, uniform inspection, and directs actions of all floor personnel.
• Reports room or hall deficiencies, problems related to structure, equipment, and plumbing to Engineering; prepares maintenance and work orders; follows up on completion with Engineering.
• Ensures training for safe and proper usage of cleaning solutions and equipment.
• Updates and maintains correct hotel room status in computer system and on boards.
• Prints and maintains permanent records of the following: room occupancy, status and statistics phone logs, maintenance logs, attendance logs, lost and found logs, item request logs, GRA assignments, RQ assignments, house-person assignments, Corporate/ViP guests, group arrivals, and work orders.
• Communicates with other departments as needed in order to accomplish tasks.
• Assists management with action plans, coaching sessions, or additional training as needed.
• Assists with cleaning rooms, delivering room calls, and dispatch when needed.
• Maintains strict confidentiality in all company matters.
• Must speak Spanish.
• High School Diploma or equivalent preferred, but not required
• Six (6) months of previous cleaning experience preferred. -Willingness to learn and follow direction.
• Ability to clean as directed at an acceptable performance rate.
• Ability to maintain a high level of confidentiality and professionalism.
• Must be able to operate equipment, including but not limited to vacuum cleaners, cleaning supplies, mop, and broom.
• Ability to minimally communicate and understand, in English, matters of mutual concern, such as directions, hazards, or questions; if unable to speak or understand English, prior experience as a guest room attendant required.

Requirements

• Must speak Spanish.
• High School Diploma or equivalent preferred, but not required
• Six (6) months of previous cleaning experience preferred. -Willingness to learn and follow direction.
• Ability to clean as directed at an acceptable performance rate.
• Ability to maintain a high level of confidentiality and professionalism.
• Must be able to operate equipment, including but not limited to vacuum cleaners, cleaning supplies, mop, and broom.
• Ability to minimally communicate and understand, in English, matters of mutual concern, such as directions, hazards, or questions; if unable to speak or understand English, prior experience as a guest room attendant required.