Hotel Housekeeping Manager — Profitability & Ops

CSM Corporation; Englewood (CO); On-site; USD 58,000 - 60,000; Full time

Job summary

CSM Lodging Services in Englewood, CO, on-site position overseeing the housekeeping department at Courtyard by Marriott, Denver South - Park Meadows.

You will manage finances, labor, budgets, and procurement to maximize revenue and guest satisfaction, with emphasis on scheduling, cost control, and training.

Requires 2+ years of progressive housekeeping management, high school diploma or GED, and strong communication; bilingual abilities preferred; include bonus potential.

Qualifications

• 2+ years of progressive housekeeping management experience required.
• Detail oriented with ability to communicate well at all levels.
• Ability to manage multiple priorities in a fast-paced environment.
• Bi-lingual ability preferred.

Responsibilities

• Responsible for the overall finances of the housekeeping department.
• Responsible for maximizing hotel profitability and management of expenses.
• Effectively manages labor through proper scheduling, monitoring, and adjusting based on business needs.
• Manages supply costs by negotiating and reviewing with vendors and safeguarding existing supplies.
• Follows CSM procurement guidelines and applies good business judgment.
• Assists with the preparation and management of the department budget.
• Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
• Ensures sufficient room inventory is available and cleaned to maximize revenue.
• Accountable for guest satisfaction by providing quality room cleanliness and room supplies.
• Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable.
• Works side by side with staff to train and model appropriate guest service standards.
• Achieves business revenue goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction.
• Conducts routine inspections of housekeeping operations to maintain standards per CSM, local, state and federal regulations.
• Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals.
• Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents.
• Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold employees accountable.
• Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees. Responsible for interviewing, hiring, coaching, and development of all employees.
• Responsible for all required training for department employees and ensuring training records are maintained.
• Analyzes quality issues, identifies training needs and ensures implementation to improve results.
• Utilizes available resources and adheres to CSM training policies.
• Promotes collaboration and positive, professional work environment.
• Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Uses expertise to advise and implement changes to housekeeping operations as needed Responsible for all housekeeping/laundry initiatives and meeting productivity stands at the hotel level.
• Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills.
• Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.
• Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all CSM Standard Operating Procedures.

Skills

Leadership

Communication

Problem solving

Multitasking

Bi-lingual

Education

High school diploma or GED

College degree or equivalent experience

Job description

CSM Lodging Services in Englewood, CO, on-site position overseeing the housekeeping department at Courtyard by Marriott, Denver South - Park Meadows.

You will manage finances, labor, budgets, and procurement to maximize revenue and guest satisfaction, with emphasis on scheduling, cost control, and training.

Requires 2+ years of progressive housekeeping management, high school diploma or GED, and strong communication; bilingual abilities preferred; include bonus potential.