Hotel Housekeeping Director — Lead Guest Experience

Homewood Suites Windsor Locks; Windsor Locks (CT); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Group insurance: medical, dental, and:

Paid time off

Company-matched 401(k) plan

Voluntary benefits: disability, life,

Flexible Spending Account

Hotel benefits and employee assistance

Job summary

InnVentures is seeking a Director of Housekeeping for Homewood Suites Windsor Locks in Windsor Locks, CT. The role leads the housekeeping team to deliver a comfortable and memorable stay for guests.

You will manage daily operations, budget adherence, and cross-department collaboration to ensure high-quality service and loyalty among guests. Strong supervisory and communication skills are essential for success in this hospitality-focused leadership position.

Qualifications

• Previous housekeeping and supervisory experience in hospitality, property management or healthcare is required.
• To be successful in this role, you need strong verbal and written communication skills.
• This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25 pounds.
• You must also be able to stand and walk for an entire shift and perform repetitive motions, including climbing up to four flights of stairs.
• Applicants must be available to work a flexible schedule including weekends and holidays.

Responsibilities

• Hire, train, supervise, counsel, motivate and recognize the housekeeping staff.
• Oversee daily operations, sustainability programs, inventory, ordering, and scheduling all within a set department budget.
• Inspect work performed by the housekeeping staff to ensure quality and cleanliness is top notch and consistent with brand standards.
• Greet and assist guests with all requests. Proactively garner relationships with long term and repeat guests to develop loyalty and maintain satisfaction.
• Work closely with the Maintenance Department and Front Desk to achieve a consistent, high quality product resulting in above average customer satisfaction scores.
• Ensure safe working practices and procedures are followed by all employees while maintaining department productivity requirements.

Skills

Supervisory experience

Hospitality industry knowledge

Verbal & written communication

Job description

InnVentures is seeking a Director of Housekeeping for Homewood Suites Windsor Locks in Windsor Locks, CT. The role leads the housekeeping team to deliver a comfortable and memorable stay for guests.

You will manage daily operations, budget adherence, and cross-department collaboration to ensure high-quality service and loyalty among guests. Strong supervisory and communication skills are essential for success in this hospitality-focused leadership position.