Hotel Housekeeping Coordinator

Southland Casino Hotel; West Memphis (AR); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Job summary

Southland Casino Hotel in West Memphis, Arkansas is seeking a Hotel Housekeeping Coordinator to oversee the cleanliness of all rooms. The role is full-time with duties spanning assigning duties, handling guest requests, and coordinating with Front Desk and Security to ensure smooth operations.

You will manage housekeeping tasks, maintain communication across shifts, and assist with administrative duties while upholding health and safety standards.

Qualifications

• Proven ability to provide excellent guest service.
• Strong computer literacy including email, spreadsheets, and word processing.
• Ability to prioritize and handle multiple tasks simultaneously.
• Prior housekeeping admin or hotel operations experience preferred.

Responsibilities

• Coordinate housekeeping tasks and assignments for the team.
• Receive and respond to guest requests promptly.
• Allocate rooms and task lists to team members.
• Ensure security procedures for keys, radios, and assets are followed.
• Register lost and found and liaise with Security.
• Communicate guest information to housekeeping using appropriate tools.
• Carry out administrative and IT duties as needed.
• Oversee extra duties and special tasks in housekeeping.
• Report maintenance needs and log daily jobs.
• Coordinate with Front Desk and VIP Services for smooth information flow.
• Maintain clear communications across shifts.
• Oversee dry cleaning and guest laundry processes.
• Update inventory systems to maximize room return for the hotel.
• Handle emergencies within the department; adhere to Health and Safety regulations.

Skills

Computer literacy

Multitasking

Problem solving

Guest service

Team coordination

Education

High school diploma or GED

Tools

Microsoft Excel

Email

Word processing

Spreadsheets

Job description

The opportunity

Delaware North Gaming is seeking afull-time Hotel Housekeeping Coordinatorto join our team at Southland Casino in West Memphis, Arkansas. As a Hotel Housekeeping Coordinator you are responsible for overseeing the total cleanliness of all rooms.

Pay

$16.00 – $19.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Prepare “Hotel Housekeeping Opening” duties – assign work assignments to Housekeeping Team, guided by Hotel Housekeeping Leadership.
• Receive all incoming requests and respond accordingly
• Allocate room and task lists to team members
• Ensure keys, radios, devices and other company assets are issued and collected in line with security procedures
• Register lost and found, hand over and follow-up with Security department.
• Manage guest requests and enquiries immediately
• Ensure all relevant guest information is communicated to housekeeping team using appropriate tools and software
• Carry out administrative and IT duties
• Organize and control extra duties and special tasks
• Report all necessary maintenance daily and log all jobs
• Liaise with Front Desk and VIP Services Offices to ensure all information is communicated efficiently and promptly
• Ensure that communication has been clear and consistent to all shifts
• Control dry cleaning and guest laundry in and out of the department
• Update system regularly to give maximum room return to the hotel/s active inventory
• Handle emergencies if and when they occur in the department
• Keep notice boards updated at all times.
• Ensure all team members adhere to Health and Safety Regulations
• Carry out any other reasonable task set by the Hotel’s Management
• Perform duties as a Room Attendant as assigned
• Perform duties as a Room Inspector as assigned
• Performs other duties as assigned.

More about you

• At least 1 year Housekeeping or admin experience
• Previous hotel experience preferred.
• High school diploma or GED preferred.
• At least one year working in hospitality industry preferred.
• Strong computer knowledge and skills, including email, spreadsheets, wordprocessing.
• Ability to prioritize and handle multiple tasks simultaneously
• Ability to problem solve creatively and quickly
• Ability to plan work for others, across different roles, to ensure team success
• Ability to work quickly and accurately under pressure
• Ability to follow direction and instructions
• Ability to make simple addition and subtraction calculations
• Ability to provide excellent guest service

Physical requirements

• Frequent walking and standing for the entire length of the shift.
• Frequent climbing of stairs.
• Frequent bending, stooping, reaching, kneeling, and carrying.
• Frequent use of ladder and step stool
• Use of hands to operate cleaning equipment and complete scrubbing/washing duties.
• Be able to lift up to 50 pounds.
• Be able to push or pull up to 120lbs
• Visual acuity is sufficient to inspect the cleanliness of rooms and surfaces
• Working conditions include being regularly exposed to fumes and toxic or caustic chemicals.
• Noise level may be moderate to loud.

Shift details

Holidays
Days
Weekends

Source: Hospitality Online