Hotel Housekeeper

Hotel Leveque; Wauwatosa (WI); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Insurance enrollment available fromDAY

Paid time off from DAY 1

Holiday pay from DAY 1

Hotel and travel discounts

Professional development

Job summary

Holiday Inn Express Milwaukee-West Medical Center, a First Hospitality property in Wauwatosa, seeks Room Attendants to clean and style rooms to brand standards and support guest satisfaction.

You’ll refresh rooms, respond to guest requests, and collaborate with the Guest Services team to resolve challenges. The role emphasizes professionalism and safety in a busy hotel environment.

Qualifications

• Effective verbal and written communication skills.
• Must be able to speak, read, and write in primary language(s) used in the workplace.

Responsibilities

• Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
• Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.
• Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Engage with guests to identify needs and ensure guest satisfaction.
• Resolve guest challenges in collaboration with Guest Services and hotel leadership.
• Maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned.

Skills

verbal communication

written communication

manual dexterity

stamina

Job description

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job...

Room Attendants make a long-lasting impression and greatly influence the total guest experience. Cleaning each hotel guest room and public area to brand standard ensures a welcome and relaxing environment for our guests while they’re away from home. Room Attendants create beautiful spaces and have great attention to detail, making sure each element of the room is prepared for guest arrival or return. The primary responsibility of a Room Attendant is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, promptly address guest requests, and work collaboratively to resolve guest challenges.

What you'll be doing...

• Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
• Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.
• Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Take ownership to resolve guest challenges, working collaboratively with the hotel’s Guest Services team and hotel leadership.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by hotel leadership.

Requirements...

• Effective verbal and written communication skills
• Must be able to speak, read, and write in primary language(s) used in the workplace
• 8+ hours per day; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds occasionally
• Reach, bend, stoop, and pivot frequently throughout the workday

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Holiday Inn Express Milwaukee-West Medical Center

Hotel with 121 Rooms

ABOUT OUR HOTEL

Hotel in Wauwatosa near the Milwaukee Regional Medical Center

Holiday Inn Express Milwaukee West Medical Center is located just 2.5 miles from Froedtert Hospital, Children’s Hospital of Wisconsin and Milwaukee Regional Medical Center.

We are close to Fastenal, GE, Johnson Controls, and many Milwaukee attractions such as American Family Field and Petit National Ice Center. Our free shuttle operates in a generous 5 mile radius so leave the stress of driving to us! We are located just 25 minutes Mitchell International Airport (MKE).

Our accommodations provide our guests all the conveniences of home. Complimentary WiFi, parking and hot breakfast are just a few of the little things we do to make your stay more comfortable. Each room offers a microwave, mini refrigerator, Keurig, 43” adjustable mount TV, spacious work desk with multiple power outlets and in-room safe.