Hotel House Attendant I — Guest Experience

Highgate; Honolulu (HI); On-site; USD 19,000 - 30,000; Full time

Job summary

The House Attendant I at Highgate is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).

Located in Honolulu near Waikiki Beach at the Hilton Garden Inn Waikiki Beach, the role requires standing during the entire shift and the ability to lift up to 100 pounds, along with clear verbal and written communication with guests and fellow employees to

Qualifications

• High School diploma or equivalent.
• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Responsibilities

• Buff marble floors daily according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed.
• Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
• Handle items for "Lost and Found" according to hotel standards.
• Clean guestrooms as needed.
• Have knowledge of and assist in all emergency procedures.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Complete special projects as assigned by the Housekeeping Manager.
• Ensure overall guest satisfaction.

Education

High School diploma or equivalent

Job description

The House Attendant I at Highgate is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).

Located in Honolulu near Waikiki Beach at the Hilton Garden Inn Waikiki Beach, the role requires standing during the entire shift and the ability to lift up to 100 pounds, along with clear verbal and written communication with guests and fellow employees to