Hotel Host - Kinship Landing

Imprint Hospitality; Colorado Springs (CO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time-Off

Paid Volunteerism

Onsite F&B and Hotel Discounts

Job summary

A hospitality company in Colorado Springs seeks a Kinship Host to deliver outstanding guest experiences. This role involves providing front desk support, managing guest check-ins and check-outs, and ensuring customer satisfaction through excellent service. Candidates must have a friendly attitude, strong organizational skills, and previous hotel reception experience is preferred. Availability to work any day of the week, including holidays, is essential.

Qualifications

• Previous hotel reception experience is desired.
• Ability to lift up to 50 lbs and remain standing for an extended period.
• Knowledge of Colorado Springs cultural and outdoor recreation opportunities preferred.

Responsibilities

• Acts as the first point of contact for guests during check-in.
• Performs guest check-ins and check-outs as a front desk host.
• Takes food and drink orders and ensures customer satisfaction.
• Maintains cleanliness of hotel lobby and retail area.

Skills

Positive and friendly attitude

Excellent organization and time management

Strong communication skills

Flexibility in schedule

Education

High School diploma

Job description

Overview

Reports to: Operations Manager

Perks: Paid Time-Off, Paid Volunteerism, Onsite F&B and Hotel Discounts

Do you crave the freedom to use your hospitality superpowers to make a lasting impact? The Kinship Host will have the unique opportunity to help create an outstanding hospitality experience for our guests.

Position Summary

Provides administrative and front desk support to guests of the hotel

Takes food and beverage orders, collects payments, prepares beverages, serves food

Assists management in day-to-day operations

Responsibilities

• Acts as the first point of contact for guests during check-in and assists with any issues guests may experience during their stay
• Performs guest check-ins and check-outs and acts as a front desk host
• Willing to learn and become fluent in PMS systems, POS systems and task management software
• Takes food and drink orders from customers accurately and with a friendly attitude
• Has knowledge of the menu and has the ability to make suggestions
• Ensures guests are enjoying their meals and takes action to correct problems
• Collects payment at the point-of-sale station
• Helps prepare food and drinks when necessary
• Maintains a professional attitude of teamwork, cooperation, communication, and accountability
• Maintains meticulous attention to detail throughout the work shift
• Commitment to performing daily duties e.g. opening, closing, and side work
• Has basic cleanliness skills to clean up spills, broken glassware, etc. immediately
• Willingness to report any issues to management that cannot be addressed immediately
• Stays highly organized, professional, and has good communication skills
• Maintains cleanliness of hotel lobby and retail area
• Develops a thorough knowledge of the hotel room amenities, type of rooms, services of hotel, menu offerings, etc.
• Maintains relationships within the community and has knowledge of local information regarding restaurants, shops, clubs, salons, trails, gyms, car rental agencies, shuttle services, outdoor recreation, area attractions, etc.
• Promotes the property within the hotel, travel industry, and local community; excellent at networking
• Performs other duties or special projects as assigned by Leadership

Must Haves

• Positive and friendly attitude
• Flexible schedule (mornings, evenings, weekends, and holidays included)
• Committed to outrageous hospitality and guest service
• Excellent organization and time management skills
• Embodies teamwork and a willingness to go above and beyond
• Excellent written and verbal communication skills
• Ability to lift up to 50 lbs and remain standing for an extended period of time

Experience and Qualifications

• Previous hotel reception experience is desired
• Able to handle money accurately and operate a point-of-sale system
• Ability to work in a fast-paced work environment and deliver orders in a timely manner
• Demonstrated success in a customer focused environment
• High School diploma is required
• Knowledge of Colorado Springs cultural + outdoor recreation opportunities preferred

Additional information

Working days - Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday (availability to work any day of the week including holidays)