Hotel Hospitality Desk Associate

Midtown; Chicago (IL); On-site; USD 28,000 - 40,000; Full time

Job summary

Midtown in Chicago, IL is seeking a Hospitality Associate to be the first point of contact for members and guests, delivering a warm, professional welcome and resolving inquiries quickly.

You will greet visitors, assist with registrations and payments, manage check-ins, and support service recovery while maintaining a tidy front desk and coordinating with staff to ensure an exceptional club experience.

Qualifications

• Availability to work a flexible schedule including evenings, weekends and some holidays.
• Strong customer service skills and ability to engage with members and guests.
• Able to perform transactions accurately and efficiently.

Responsibilities

• Greet members and guests with warmth and professionalism.
• Assist with program registration, payment processing and scheduling services.
• Handle check-ins and resolve questions or issues promptly and courteously.
• Maintain front desk cleanliness and coordinate with housekeeping/maintenance as needed.
• Support service recovery and contribute to a positive club experience.

Skills

Customer service

Cash handling

Communication skills

Teamwork

Attention to detail

Job description

Hotel Hospitality Desk Associate# Careers## Hotel Hospitality Desk AssociateApply: Chicago, IL: Posted Today: R-7143Midtown is looking for a **Hospitality Associate** who will be the first point of contact for every interaction with our members and guests. **The Position**Midtown believes in putting the guests and customer at the center of every decision that we make. Our Hospitality Associates set the tone for the experience of each member and guests through warm greetings, genuine goodbyes, resolving questions or issues accurately and quickly and creating memorable, lasting moments during each visit. A Midtown Hospitality Associate plays a key role in delivering on our promise to inspire others to transform their lives. Welcome to some of the most important work you will ever do. *You will love this job if:** You love inspiring a sense of community and providing personal attention* You find immense joy in welcoming individuals who enter the club in a warm and pleasant manner* You consistently strive to create a lasting first impression* You thrive in creating memorable moments for members and guests* You are passionate about helping others* You are well-engaged in policies and procedures and will be able to communicate them in a positive way to members* Receive coaching with optimism and implement recommendations *As Hospitality Associate, you will:** Greet everyone who enters the club with a warm welcome* Seek to understand how you can help make someone’s experience special* Demonstrate sound judgment, professionalism, and optimism* Assist members with program registration, payment processing, and scheduling services* Handle check-ins, addressing questions and resolving issues appropriately* Identify potential friction points for customer and help find solutions* Participate in service recovery* Maintain cleanliness of front desk areas to contribute to an exceptional facility experience* Contact housekeeping and maintenance departments when a problem is reported* Answer queries regarding club services and facilities* Implement processes and procedures to ensure consistent delivery of service* Complete transactions for paid services or goods* Complete tasks or projects as assigned such as calling members with birthday greetings ***Night Auditor Coverage (As Needed) $25/hour:**** Provide overnight coverage for scheduled absences* Oversee hotel operations during overnight hours while club operations are closed* Manage late check-ins, guest inquiries, and hospitality desk responsibilities* Ensure accuracy in nightly reporting and operational continuity **Experience and Requirements*** Availability to work a flexible schedule (including evenings, weekends, and some holidays)* Demonstrate strong customer service skills and enjoy serving others* Working knowledge of customer services standards* Work gracefully and quickly under pressure* Great personality that naturally connect with a wide variety of people* Keen memory and delightful sense of humor* Quickly make calculations when handling money* Work well in a collaborative team environment* Highly organized and efficient* Excellent communication skills **Compensation*** $25 an hourThis job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.MIDTOWN is an Equal Opportunity Employer.