Hotel Guest Service Representative Part Time

NCG Hospitality; Phoenix (AZ); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Worldwide hotel discounts

Referral programs

Paid volunteer hours

Medical, dental, vision coverage

401(k) with company match

Same-day pay options

Job summary

NCG Hospitality is seeking a Guest Services Representative (Part Time) in Phoenix, AZ. This role handles front-desk activities, reservations, and guest interactions to create memorable experiences while supporting the hotel’s growth and guest satisfaction goals.

The position requires weekend availability, 2–4 shifts weekly (6am-2pm or 2pm-10pm or both). Starting at $16/hour with potential for higher wages based on experience. Join a team recognized as a USA Today Top Workplace 2026.

Qualifications

• Experience in delivering courteous guest service.
• Accurate cash handling experience.
• Strong verbal and written communication and interpersonal skills.
• Detail-oriented with excellent organization and follow-up.
• Positive, outgoing, and friendly demeanor.
• Ability to perform well in a fast-paced environment.

Responsibilities

• Answer the property's phones, make reservations, and assist with check-in/check-out.
• Provide high level of guest service by anticipating and addressing requests and issues.
• Resolve guest concerns promptly and creatively to ensure satisfaction.
• Utilize the property management system to manage reservations and payments.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Positive attitude

Ability to work in fast-paced setting

Job description

Guest Services Representative Part Time

Join a 2026 USA Today Top Workplace Winner!

Starting at $16/hour, experienced candidates may qualify for a higher wage

Flexible availability required on weekends

Must be able to work 2-4 shifts a week, either 6am-2pm or 2pm-10pm or a combination of both

The Guest Services Representative part time position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Courtyard Happy Valley Phoenix North hotel.

How You’ll Make An Impact

The Guest Services Representative provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience

• Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
• Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations
• Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"
• Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue

To Be Successful In This Role, You'll Bring

• Customer service experience
• Accurate cash handling experience
• Strong oral and written communication and interpersonal skills
• Strong attention to detail, organization, and follow-up abilities
• Positive attitude, outgoing, friendly
• Ability to work effectively and efficiently in a fast-paced setting

Why You’ll Love Working Here

Career Growth

• Personalized career development and advancement opportunities
• Leadership training, mentorship, and educational assistance
• Opportunities to grow across 35 hotels and our Corporate Office

Team Member Perks

• Worldwide hotel discounts and complimentary stays at NCG Hospitality-managed hotels
• Referral and incentive programs to earn additional rewards
• Paid Volunteer Hours, recognition programs, and appreciation events

Health & Wellness

• Medical, dental, and vision coverage
• Paid Time Off, Paid Sick Time, and Employee Assistance Program
• HSA/FSA options, telehealth, wellness benefits, and more

Financial Benefits

• Competitive pay with same-day pay options
• 401(k) with generous company match
• Performance bonuses for eligible positions

Ready To Grow With Us?

Take the next step in your career with NCG Hospitality! Explore our current opportunities and discover what makes our team a great place to grow.

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.