Hotel Guest Service Representative

SpringHill Suites by Marriott Salt Lake City Airport; Salt Lake City (UT); Sur place; USD 23 000 - 25 000; Plein temps

Avantages offerts par ce poste

Worldwide hotel discounts

Complimentary stays

Paid Volunteer Hours

Recognition programs and appreciation

Résumé du poste

SpringHill Suites by Marriott Salt Lake City Airport is seeking a Guest Services Representative to greet guests, handle reservations, check-in and check-out, and provide a personalized experience. The role emphasizes courteous, prompt service and guest satisfaction, with a focus on up-selling and maximizing occupancy.

Starting pay ranges from $17.00 to $18.00 per hour, with potential for higher wages for experienced candidates.

Qualifications

• Customer service experience.
• Accurate cash handling experience.
• Strong oral and written communication.
• Excellent attention to detail and follow-up.
• Positive, outgoing, friendly attitude.
• Ability to work in a fast-paced environment.

Responsabilités

• The Guest Services Representative answers the property’s phones, makes reservations, checks guests in/out and interacts with guests to create a memorable, personalized experience.
• Uses the property management system to manage reservations, check-in/out, process payments, and handle cash drawer.
• Anticipates and resolves guest requests and complaints promptly and professionally to exceed expectations.
• Employs sales techniques to maximize occupancy and revenue.

Connaissances

Customer service

Cash handling

Communication

Attention to detail

Organization

Team player

Description du poste

Guest Services Representative

Join a 2026 USA Today Top Workplace Winner!

Starting at $17.00-$18.00/hour, experienced candidates may qualify for a higher wage

Monday to Friday, Weekends, and Holidays

Open to Morning and Evening shifts

Hotel Marriott Experience is Preferred

The Guest Services Representative position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the SpringHill Suites by Marriott Salt Lake City Airport.

How You’ll Make An Impact

The Guest Services Representative provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience

• Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
• Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations
• Quickly andempathetically responds to guest issues with resolutions that may require thinking "outside of the box"
• Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue

To Be Successful In This Role, You'll Bring

• Customer service experience
• Accurate cash handling experience
• Strong oral and written communication and interpersonal skills
• Strong attention to detail, organization, and follow-up abilities
• Positive attitude, outgoing, friendly
• Ability to work effectively and efficiently in a fast-paced setting

Why You'll Love Working Here

Career Growth

• Personalized career development and advancement opportunities
• Leadership training, mentorship, and educational assistance
• Opportunities to grow across 35 hotels and our Corporate Office

Team Member Perks

• Worldwide hotel discounts and complimentary stays atNCG Hospitality-managed hotels
• Referral and incentive programs to earn additional rewards
• Paid Volunteer Hours, recognition programs, and appreciation events

Health & Wellness

• Medical, dental, and vision coverage
• Paid Time Off, Paid Sick Time, and Employee Assistance Program
• HSA/FSA options, telehealth, wellness benefits, and more

Financial Benefits

• Competitive pay with same-day pay options
• 401(k) with generous company match
• Performance bonuses for eligible positions

Ready To Grow With Us?

Take the next step in your career with NCG Hospitality! Explore our current opportunities and discover what makes our team a great place to grow.

We participate in E‑Verify to confirm work authorization for all new hires.

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.