Hotel Guest Service Representative

Hilton Garden Inn; Maple Grove (MN); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Worldwide hotel discounts

Bonuses for performance

Cash for referral bonuses

Paid volunteer hours

Health and wellness benefits

Job summary

A well-regarded hotel in Maple Grove is seeking a Hotel Guest Service Representative. In this role, you will provide exceptional service to guests, manage reservations, and ensure a memorable experience. The ideal candidate will have experience in customer service, strong cash handling skills, and the ability to thrive in a fast-paced environment. This position offers flexible scheduling and opportunities for career development, including leadership and mentorship programs.

Qualifications

• Experience in customer service roles.
• Understanding of cash handling procedures.
• Ability to work in fast-paced settings.

Responsibilities

• Provide courteous service to guests by answering phones and making reservations.
• Check guests in/out and process payments.
• Respond to guest issues with empathy and promptness.

Skills

Customer service experience

Cash handling experience

Strong communication skills

Attention to detail

Positive attitude

Job description

Hotel Guest Service Representative, Hilton Garden Inn Maple Grove

Join a 2025 USA Today Top Workplace Winner! Starting at $15.00-$17.00/hour. Experienced candidates may qualify for a higher wage. Flexible availability required on Monday through Sunday; Holidays and Weekends are a must. Open to Morning and Evening shifts.

Why You’ll Love Working Here

The Hotel Guest Service Representative position is more than a job; it’s a path to a fulfilling adventure where your impact matters, your growth is supported, and your contributions are valued. We’ll invest in you, providing tools, resources, and mentorship to help you succeed while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Hilton Garden Inn Maple Grove.

How You’ll Make An Impact

The Hotel Guest Service Representative provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out, and interacting with guests in a friendly and professional manner to create a memorable personalized experience.

• Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
• Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations
• Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"
• Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue

What Success Looks Like

• Customer service experience
• Accurate cash handling experience
• Strong oral and written communication and interpersonal skills
• Strong attention to detail, organization, and follow-up abilities
• Positive attitude, outgoing, friendly
• Ability to work effectively and efficiently in a fast-paced setting

What Will You Get At NCG Hospitality?

The Hilton Garden Inn Maple Grove is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

Career Development

• Personalized career pathing and skill development
• Leadership and mentorship programs
• Educational and certification reimbursement

Team Member Perks

• Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
• Catch of the Day – earn bonuses for going above and beyond to support team and guests
• Everyone Sells – earn cash for bringing in business to our properties
• Paid Volunteer hours – Earn money for community service

Health & Wellness Benefits

• Medical, dental, and vision plans
• Paid sick time and Paid Time Off
• Virtual telehealth access and employee assistance resources
• Monthly health and fitness reimbursement programs

Financial Support

• Same-day pay options
• Referral bonus – earn cash for bringing great team members
• 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

Ready To Grow With Us?

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

NCG Hospitality is proud to be an Equal Opportunity Employer.