Hotel Guest Service Agent Montgomery, Alabama

Ram Hotels; Montgomery (AL); On-site; USD 25,000 - 32,000; Full time

Job summary

Ram Hotels is seeking a customer-focused front desk professional to manage guest check-in and check-out with courtesy and efficiency. The role covers PBX, concierge duties, and responding to guest needs while maintaining a professional appearance and pace.

Ideal candidates have hotel or customer service experience, flexibility to work evenings, weekends, and holidays, and strong written and verbal communication skills. Proficiency with Word/Excel/PowerPoint and basic data entry is valued.

Qualifications

• Preferably 1 year experience in hotel or customer service; Hilton experience preferred.
• Flexible schedule including evenings, weekends and holidays.
• Must have excellent customer service and written/oral communication skills.
• Working knowledge of computers and facsimile machines.

Responsibilities

• Greet and assist guests during check-in and check-out with courtesy and professionalism.
• Handle front desk operations, PBX and concierge tasks as needed.
• Respond to guest requests promptly and resolve issues to maintain satisfaction.
• Maintain a tidy, safe, and organized front office and workstation.

Skills

Front Office

PBX

Concierge

Customer Service

Written Communication

Oral Communication

Multitasking

Stress Management

Computer Literacy

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Data Entry

Database Management Systems

Job description

SUMMARY: Appropriate checking in and checking out of guests and providing exceptional serviceto the guests in a courteous and professional manner. Experience in Front Office, PBX, and Concierge preferred. Candidates must be able to work a flexible schedule including but not limited to: evening, weekends, and holidays. Candidate must possess excellent customer service skills and effective written and oral communication skills, also a working knowledge of computers and facsimile machines. Candidate should have the ability to multi task and the ability to handle stressful situations. Must be flexible to work in various capacities of the hotel.

Professional Experience

• Preferably 1 year experience in hotel orcustomer service. at 6 months with Hilton.

Computer Experience

Proficiency in:

• Microsoft word
• Excel
• Powerpoint
• Data entry
• Database management systems

Hotel Experience

• Able to provide exceptional customer service experience.
• Be flexible and willing to perform other tasks as necessary or requested.
• Hilton Experience require.

Emotional Intelligence

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
• Engage every guest in conversation and recognition.
• Resolve any guest issue immediately.
• Promote the hotel by demonstrating high level of positive attitude and energy to serve our guests.
• Ability to anticipate guests needs.
• Represents the hotel to the guest throughout all stages of the guest's stay.
• Embraces and respects diversity and multicultural environment.

Skills

• Excellent communication; orally and written.
• Requires finger dexterity, grasping, writing, standing for long periods, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds
• Able to stand, sit, and walk, for more than 4 hours

Education

• Background screening for previous criminal history
• At least high school diploma or G.E.D.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Any other task that you are asked to perform by your supervisor needs to be completed by you regardless of your job duties.