Hotel GM: Lead Operations, Guest Experience & Growth

VP Management, LLC; Hurricane (WV); On-site; USD 50,000 - 90,000; Full time

Job summary

VP Management, LLC is seeking a Hotel General Manager in Hurricane, WV to oversee all hotel operations, deliver exceptional guest service, and collaborate with the corporate team to ensure profitability.

This full‑time, salaried role pays $50,000–$90,000 per year, with biweekly pay and potential bonuses up to $15,000–$20,000, plus benefits, paid time off, and opportunities for career growth.

Qualifications

• Bachelor's degree in Hospitality Management or related field (preferred).
• Minimum 2 years of hotel management experience.
• Strong leadership and team management abilities.
• Proven track record of achieving financial objectives and growth.
• Excellent communication and interpersonal skills.
• Knowledge of hotel software and reservation systems.
• Ability to work flexible hours, including weekends and holidays.
• Physical ability to lift up to 50 pounds and stand for extended periods.

Responsibilities

• Develop and execute strategic plans to achieve business objectives and financial goals set by the corporate team.
• Oversee the day-to-day operations of the hotel, including front desk, housekeeping, maintenance, food and beverage, and other departments.
• Ensure high levels of guest satisfaction and maintain excellent customer service standards.
• Develop and maintain relationships with key stakeholders, including guests, suppliers, and the local community.
• Manage and control expenses within budget guidelines to maximize profitability.
• Recruit, train, and manage a team of employees, providing support and guidance as needed.
• Conduct regular staff meetings and performance evaluations to assess and improve employee performance.
• Review financial reports and implement strategies to improve revenue and reduce expenses.
• Ensure compliance with all hotel policies, procedures, and regulations.
• Maintain a high standard of cleanliness, safety, and maintenance throughout the property.
• Address and resolve any guest complaints or issues promptly and to their satisfaction.
• Stay current on industry trends and make recommendations for improvement to drive business growth.

Skills

Leadership

Budgeting

Customer service

Communication

Hospitality

Education

Bachelor's degree in Hospitality Management

Tools

Hotel software

Reservation systems

Job description

VP Management, LLC is seeking a Hotel General Manager in Hurricane, WV to oversee all hotel operations, deliver exceptional guest service, and collaborate with the corporate team to ensure profitability.

This full‑time, salaried role pays $50,000–$90,000 per year, with biweekly pay and potential bonuses up to $15,000–$20,000, plus benefits, paid time off, and opportunities for career growth.