Hotel General Manager — Urban Luxury

HRI Hospitality; North Dakota; On-site; USD 120,000 - 180,000; Full time

Job summary

The Industrialist in downtown Pittsburgh seeks a strategic General Manager to lead hotel operations, drive guest satisfaction, and optimize financial performance.

Reporting to SVP Operations, the GM will oversee Front Office, Housekeeping, Engineering, and F&B, mentor department heads, and ensure compliance with brand standards. A passion for hospitality and proven leadership are essential for success.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Equivalent experience in hotel management will be considered.
• Minimum of 3–5 years of hotel management experience, preferably as a General Manager or Assistant General Manager.
• Proven track record of successfully managing hotel operations and leading teams.
• Experience with financial reporting, budgeting, P&L management, and revenue strategies.
• Brand hotel experience (Hilton, Marriott, IHG, etc.) preferred.

Responsibilities

• Oversee all hotel operations, including Front Office, Housekeeping, Sales, Engineering, and F&B (if applicable).
• Lead, mentor, and develop department heads and their teams.
• Ensure exceptional guest satisfaction through consistent service standards.
• Drive revenue and occupancy strategies in partnership with sales and revenue management.
• Manage hotel financial performance, including budgeting, forecasting, and expense control.
• Ensure compliance with brand standards, safety regulations, and internal policies.
• Review operational and financial reports to identify trends and improvement opportunities.
• Maintain strong relationships with ownership, brand representatives, vendors, and community partners.
• Oversee hiring, onboarding, performance evaluations, and employee relations initiatives.
• Respond professionally to guest issues and resolve escalated concerns.
• Ensure property cleanliness, maintenance, and safety standards are met at all times.
• Lead emergency response procedures and promote a culture of safety.

Skills

Leadership

Communication

Financial analysis

Problem solving

Time management

Multitasking

Guest relations

Team building

Education

Bachelor’s degree in Hospitality Management

Equivalent experience considered

Tools

PMS/RMS

Microsoft Office

Job description

The Industrialist in downtown Pittsburgh seeks a strategic General Manager to lead hotel operations, drive guest satisfaction, and optimize financial performance.

Reporting to SVP Operations, the GM will oversee Front Office, Housekeeping, Engineering, and F&B, mentor department heads, and ensure compliance with brand standards. A passion for hospitality and proven leadership are essential for success.