Hotel General Manager - Lead Operations & Guest Experience

Thehotelatavalon; Greenville (SC); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

401(k) matching

Medical and Dental insurance

Hotel room discounts

Job summary

HEI Hotels & Resorts is seeking a General Manager for The Westin Poinsett in Greenville, SC. The role leads daily hotel operations, directs financial activities, and ensures a superior guest experience in a luxury setting.

The GM will oversee service quality, safety, and cost controls while coordinating with sales and HR to drive performance and guest satisfaction across all departments.

Qualifications

• Minimum 5 years of management experience in hotel operations.
• Knowledge of hotel operations including marketing, safety programs, and budgeting.
• Strong leadership and communication abilities.

Responsibilities

• Lead, supervise, and direct hotel operations and financial activities.
• Ensure customer satisfaction through consistent quality of service.
• Oversee property condition, cost control, and safety programs.
• Collaborate with HR on associate issues and performance management.
• Engage in sales, revenue management, and client relations activities.

Skills

Leadership

Operations management

Budgeting

Communication skills

Job description

HEI Hotels & Resorts is seeking a General Manager for The Westin Poinsett in Greenville, SC. The role leads daily hotel operations, directs financial activities, and ensures a superior guest experience in a luxury setting.

The GM will oversee service quality, safety, and cost controls while coordinating with sales and HR to drive performance and guest satisfaction across all departments.