Hotel General Manager — Lead Guest Experience & Revenue

Hotel Yountville; Orlando (FL); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Holiday Inn Express and TownePlace Suites Orlando is seeking a Complex General Manager to oversee all hotel operations, including rooms, food & beverage, sales, engineering, HR and accounting. The role requires leadership to meet company standards and guide the property using the 5 Key Drivers.

You will drive revenue, manage P&L and RevPAR, and ensure compliance across departments while maintaining guest satisfaction and a strong guest-service culture.

Qualifications

• Bachelor's degree in Hotel Management or related business field.
• Minimum 3 years' experience in Rooms and/or Food & Beverage functions.
• Strong business communication skills verbal and written.
• Knowledge of federal, state and local employment laws and regulations.

Responsibilities

• Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Coordinate special programs, functions and incentives to improve guest service.
• Work in a cooperative and friendly manner with fellow associates.
• Effectively lead the Executive Committee to reach the goals of the property.
• Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.
• Ensure the property is compliant in all departments, growing the business year over year.
• Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.
• Coach and develop leaders to exceed performance expectations.

Skills

Guest relations

Leadership

Communication

Presentation skills

Team leadership

Microsoft Office

Education

Bachelor's degree in Hotel Management or related business field

Tools

Microsoft Office Suite

Job description

Holiday Inn Express and TownePlace Suites Orlando is seeking a Complex General Manager to oversee all hotel operations, including rooms, food & beverage, sales, engineering, HR and accounting. The role requires leadership to meet company standards and guide the property using the 5 Key Drivers.

You will drive revenue, manage P&L and RevPAR, and ensure compliance across departments while maintaining guest satisfaction and a strong guest-service culture.