Hotel Complex GM: Elevate Guest Experience & Revenue

Murrieta Hot Springs Resort; Orlando (FL); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Holiday Inn Express and TownePlace Suites Orlando is seeking a Complex General Manager to oversee the full operation of the hotel and its outlets, including hospitality, sales, and accounting. The role requires strong leadership to meet company standards and drive key performance metrics.

Qualifications include a Bachelor's degree in hotel management and at least 3 years' experience in Rooms or F&B, with a proven ability to manage guests, staff, and financials.

Qualifications

• Bachelor's degree in Hotel Management or related field preferred.
• Minimum 3 years' experience in Rooms and/or Food & Beverage functions.
• Strong business communication and leadership skills.

Responsibilities

• Promote courteous guest service and positive guest relations.
• Anticipate guest needs and respond promptly.
• Resolve guest complaints to ensure satisfaction.
• Coordinate special programs and incentives to improve guest service.
• Lead the Executive Committee to achieve property goals.
• Develop revenues and profits using forecasting and RevPAR.
• Ensure compliance across departments and grow business year over year.
• Maintain product quality to maximize bookings and revenue.
• Coach and develop leaders to exceed expectations.

Skills

Guest service

Leadership

Communication

P&L management

Microsoft Suite

Education

Bachelor's degree in Hotel Management or related field

Tools

Microsoft Office

Job description

Holiday Inn Express and TownePlace Suites Orlando is seeking a Complex General Manager to oversee the full operation of the hotel and its outlets, including hospitality, sales, and accounting. The role requires strong leadership to meet company standards and drive key performance metrics.

Qualifications include a Bachelor's degree in hotel management and at least 3 years' experience in Rooms or F&B, with a proven ability to manage guests, staff, and financials.