Complex GM: Elevate Guest Experience & Hotel Operations

One Ocean Resort & Spa

Orlando (FL)

Hybrid

USD 90,000 - 150,000

Full time

4 days ago

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Job summary

Holiday Inn Express and TownePlace Suites Orlando is seeking a Complex General Manager to oversee all hotel operations, including F&B, sales, and accounting, across two brands. You will lead the executive team to meet company standards and drive revenue growth.

Ideal candidates have a Bachelor's in Hotel Management or related field, 3+ years of Rooms/F&B experience, and strong leadership, communication and compliance knowledge for a 24/7 operation. This is a full-time on-site role in Orlando.

Qualifications

Bachelor's degree in Hotel Management or related business field preferred.
Minimum 3 years' experience in Rooms and/or Food & Beverage functions.
Strong business communication skills verbal and written.
Strong presentation skills and ability to lead teams at leadership and hourly levels.
Knowledge of federal, state and local employment laws and regulations.
Proven record of commitment and professionalism in a 24/7 operation.
Professional image and ability to maintain staff and guest confidentiality.
Ability to manage multiple tasks and focus under pressure.

Responsibilities

Manage full operation of the hotel and all outlets, including F&B, sales, engineering, HR and accounting.
Lead the Executive Committee to reach property goals and revenue targets.
Develop and assure achievement of revenues and profits using forecasting and P&L management.
Ensure compliance across departments and drive year over year growth.
Maintain product quality to support future bookings and pricing goals.
Coach and develop leaders to exceed performance expectations.