Hotel Complex GM — Lead Guest Experience & Operations

Melrosehoteldc; Orlando (FL); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Melrosehoteldc in Orlando seeks a Complex General Manager to run the Holiday Inn Express and TownePlace Suites, overseeing hotel operations, food & beverage, sales, engineering, HR and accounting. The GM will lead the Executive Committee, ensure guest satisfaction, and drive revenue and profitability.

A Bachelor's degree in Hotel Management or related field plus 3 years in Rooms or F&B is preferred. Strong communication, leadership, and proficiency with Microsoft Office are essential; occasional

Qualifications

• Bachelor's degree in Hotel Management or related field preferred.
• Minimum 3 years' experience in Rooms and/or Food & Beverage functions.
• Strong business communication skills, verbal and written.

Responsibilities

• Lead the Executive Committee to achieve property goals.
• Drive revenues and profits using forecasting and P&L management.
• Ensure guest satisfaction and resolve complaints promptly.

Skills

Leadership

Communication

Presentation

Customer service

Team leadership

Problem solving

Education

Bachelor's degree in Hotel Management or related field

Tools

Microsoft Office

Job description

Melrosehoteldc in Orlando seeks a Complex General Manager to run the Holiday Inn Express and TownePlace Suites, overseeing hotel operations, food & beverage, sales, engineering, HR and accounting. The GM will lead the Executive Committee, ensure guest satisfaction, and drive revenue and profitability.

A Bachelor's degree in Hotel Management or related field plus 3 years in Rooms or F&B is preferred. Strong communication, leadership, and proficiency with Microsoft Office are essential; occasional