Hotel General Manager: Growth & Guest Experience

Hospitality America; Town of Florida (NY); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive Salary

Bonus

Fun Work Environment

Training & Growth

Medical/Dental/Vision

Paid holidays

401k

Job summary

Hospitality America seeks an experienced General Manager for the Hampton Inn Ft Lauderdale-West/Pembroke Pines to lead two hotel teams and deliver exceptional guest experiences. You will drive top-line growth, cost controls, and operational excellence while fostering a collaborative culture across departments.

The role emphasizes leadership, strategic thinking, and strong communication to engage with local partners and improve overall performance.

Qualifications

• Bachelor's degree in Hospitality or related field; strong leadership and people management.
• Experience leading hotel teams and driving guest satisfaction in a service environment.
• Proven ability to manage operations, P&L, and guest services in a hotel.
• Strong communication and interpersonal skills for cross-functional coordination.
• Proactive with a strategic mindset and revenue-focused approach.
• Flexibility to operate in a dynamic, fast-paced hotel setting.

Responsibilities

• Oversee day-to-day hotel operations to ensure seamless guest services and efficient workflows across properties.
• Engage with the local community to raise brand awareness through memberships, charitable activities, and networking events.
• Foster partnerships with local businesses to boost guest experiences and revenue generation.
• Maintain high standards in housekeeping, front desk, food & beverage, and facilities management.
• Implement strategies to improve revenue, control costs, and operational efficiency.
• Continuously refine processes to enhance guest satisfaction and profitability.

Skills

Leadership

Communication

Strategic thinking

Sales acumen

Education

Bachelor's degree in Hospitality or related field

Experience in hotel management

Operations management experience

Job description

Hospitality America seeks an experienced General Manager for the Hampton Inn Ft Lauderdale-West/Pembroke Pines to lead two hotel teams and deliver exceptional guest experiences. You will drive top-line growth, cost controls, and operational excellence while fostering a collaborative culture across departments.

The role emphasizes leadership, strategic thinking, and strong communication to engage with local partners and improve overall performance.