General Manager

Hospitality America; Town of Florida (NY); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive Salary

Bonus

Fun Work Environment

Training & Growth

Medical/Dental/Vision

Paid holidays

401k

Job summary

Hospitality America seeks an experienced General Manager for the Hampton Inn Ft Lauderdale-West/Pembroke Pines to lead two hotel teams and deliver exceptional guest experiences. You will drive top-line growth, cost controls, and operational excellence while fostering a collaborative culture across departments.

The role emphasizes leadership, strategic thinking, and strong communication to engage with local partners and improve overall performance.

Qualifications

• Bachelor's degree in Hospitality or related field; strong leadership and people management.
• Experience leading hotel teams and driving guest satisfaction in a service environment.
• Proven ability to manage operations, P&L, and guest services in a hotel.
• Strong communication and interpersonal skills for cross-functional coordination.
• Proactive with a strategic mindset and revenue-focused approach.
• Flexibility to operate in a dynamic, fast-paced hotel setting.

Responsibilities

• Oversee day-to-day hotel operations to ensure seamless guest services and efficient workflows across properties.
• Engage with the local community to raise brand awareness through memberships, charitable activities, and networking events.
• Foster partnerships with local businesses to boost guest experiences and revenue generation.
• Maintain high standards in housekeeping, front desk, food & beverage, and facilities management.
• Implement strategies to improve revenue, control costs, and operational efficiency.
• Continuously refine processes to enhance guest satisfaction and profitability.

Skills

Leadership

Communication

Strategic thinking

Sales acumen

Education

Bachelor's degree in Hospitality or related field

Experience in hotel management

Operations management experience

Job description

About The Opportunity

We are on the lookout for a dynamic and community-centric General Manager for our Hampton Inn Ft Lauderdale-West/Pembroke Pines hotel. We are in search of someone with an outgoing personality, a flair for creativity, and a strategic mindset to lead our hotel teams. In this pivotal role, you will embody an entrepreneurial spirit, leveraging your leadership skills and sales acumen to foster two teams dedicated to delivering an outstanding experience for both guests and team members. Join us in our mission to offer an unrivaled hospitality experience and drive the continued success of these unique hotels.

About Us

At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H.

PASSIONATE – Passionate with the spirit to serve.

EXCELLENCE – Committed to excellence that inspires results.

ADAPTABLE – Adjust, adapt, and overcome.

COMMUNITY – Creators of a collaborative community invested in growth.

HUMBLE – Humble, trustworthy, and transparent.

They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. Join us and develop a team of your own, inspired to be their best.

What You’ll Do

• Oversee day-to-day hotel operations to ensure seamless guest services and efficient workflows at both properties.
• Actively engage in the local community to further increase brand/product awareness via approved memberships, charitable activities, and business community/networking events.
• Foster partnerships with local businesses to enhance guest experiences and drive revenue.
• Establish and maintain high operational standards in all areas, including housekeeping, front desk, food and beverage, and facilities management.
• Implement strategies to enhance revenue generation, cost control, and operational efficiency.
• Continuously evaluate and improve operational processes to enhance guest satisfaction and profitability.

WHY Hampton Inn Ft Lauderdale-West/Pembroke Pines Hotel

• Competitive Salary and Bonus: We believe in recognizing and rewarding our team members for their hard work.
• Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!
• Top Notch Training and Growth Opportunities: We will make sure you have what you need to excel in your career!
• Medical, Dental, and Vision coverage.
• Paid holidays and vacation time.
• 401k Retirement Plan.

Education And Experience

• Proven experience managing select service or full-service hotels.
• Strong leadership skills, with the ability to inspire and motivate a diverse team.
• Exceptional organizational and problem-solving abilities.
• Excellent communication and interpersonal skills.
• A passion for the hospitality industry and a commitment to delivering outstanding guest experiences.
• Knowledge of industry trends, best practices, and emerging technologies.
• Flexibility to work in a dynamic and fast-paced environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand for prolonged periods of time.
• Must be able to lift up to 50 pounds.
• Must be able to navigate various departments of the organization’s physical premises.

Travel

Less than 5%

Affirmative Action/Eeo Statement

Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Additional Information

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be provided to enable qualified individuals with disabilities to perform this position's essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.