Hotel General Manager - Drive Guest Satisfaction & Revenue

Sonesta Essential Orlando Airport; Orlando (FL); On-site; USD 58,500 - 71,500; Full time

Job summary

Sonesta Essential Orlando Airport in Orlando, Florida is seeking a General Manager to oversee all hotel operations in line with the company's vision and values. This role is responsible for maximizing financial performance, guest satisfaction, and staff development. The ideal candidate will have prior hotel management experience and strong leadership skills. The position offers a salary of $65,000 per year alongside a dynamic work environment focused on excellence.

Qualifications

• High school diploma or GED required; advanced education in hospitality preferred.
• Previous experience as a hotel manager, assistant manager or hotel department manager required.
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Physical ability to lift and move up to 25 pounds occasionally.

Responsibilities

• Conduct daily check‑ins with department teams and lead training meetings to uphold service standards.
• Perform administrative duties, such as payroll, bank deposits and completing operational checklists.
• Handle guest complaints and queries, promoting exceptional customer service.
• Oversee daily operations, including room bookings, event planning and maintenance.
• Manage budgets, maximize revenue and maintain financial and statistical records.

Skills

Customer service

Financial management

Staff development

Microsoft Office

Education

High school diploma or GED

Advanced education in hospitality

Job description

Sonesta Essential Orlando Airport in Orlando, Florida is seeking a General Manager to oversee all hotel operations in line with the company's vision and values. This role is responsible for maximizing financial performance, guest satisfaction, and staff development. The ideal candidate will have prior hotel management experience and strong leadership skills. The position offers a salary of $65,000 per year alongside a dynamic work environment focused on excellence.