Hotel Operations Leader: Guest Experience & Growth

Hilton Garden Inn and Home2 Suites Orlando Downtown; Orlando (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Quarterly bonuses

Paid time off

Vacation reimbursement for R&R

Health Insurance

401(k) with ER Match

Cell phone reimbursement

Hotel travel discounts

Paid holidays

Employee Assistance Program (EAP)

Job summary

Peachtree Group seeks a General Manager for Orlando-area hotels to lead with empathy and strategic vision across all departments, aligning operations, revenue, and guest experiences.

You will manage P&L, develop talent, and drive profitability while upholding our service culture, brand standards, and community engagement. This role offers a comprehensive benefits package and performance bonuses.

Qualifications

• Current/prior hotel general manager experience and/or 3+ years hotel rooms/operations and/or sales leadership experience within major brands (Hilton, Marriott, Hyatt, etc.).
• Ability to defuse distressed associates, guests resulting in the best outcome to the situation.
• Ability to learn systems technology.
• Displays a magnitude of professionalism, being your best-self.
• Excellent written, verbal and presentation skills a must.
• Hospitality certifications; CHA, CHRM, CHSP, a plus.

Responsibilities

• Provide leadership and strategic planning to all departments in support of our service culture to maximize operations and guest satisfaction.
• Champion brand and company reputation to exceed performance standards.
• Key contributor to financial forecasts and budgets.
• Analyze monthly P&L statements in collaboration with regional accounting and operations teams.
• Optimize revenues (room, F&B, etc.) to maximize profitability throughout the hotel.
• Establish a supportive team environment by providing training & development, coaching & counseling, and mentorship.
• Create an ambitious, fun, and loyal team, through effective retention techniques.
• Swiftly recruit top talent through internal and external creativity.
• Attend and contribute to weekly revenue meetings, hosted by the in-house regional revenue team.
• Responsible for reporting as required by company, brand and/or other requests.
• Be an active member within the local community, participating in external activities and events through volunteer work.
• Manage all hotel specific accounting duties including payroll adhering to timeliness and accuracy.

Skills

Leadership

Strategic planning

Financial acumen

Guest experience

Team development

Communication

Education

Hospitality certifications: CHA/CHRM/CHSP

Tools

Profit Sword

Hotel Effectiveness

M3

Hospitality PMS

Job description

Peachtree Group seeks a General Manager for Orlando-area hotels to lead with empathy and strategic vision across all departments, aligning operations, revenue, and guest experiences.

You will manage P&L, develop talent, and drive profitability while upholding our service culture, brand standards, and community engagement. This role offers a comprehensive benefits package and performance bonuses.