Hotel General Manager

Heritage Hospitality Partners; Mercer (PA); Sur place; USD 85 000 - 115 000; Plein temps

Résumé du poste

Heritage Hospitality Partners is seeking a Hotel General Manager for a full-time, on-site leadership role in Mercer, PA. You will oversee all daily hotel operations, from front desk to rooms, F&B, and maintenance, ensuring top guest satisfaction and brand compliance.

You will lead multi-department teams, manage budgets, forecast revenue, and implement cost-control measures while maintaining strong stakeholder relationships.

Qualifications

• Proven ability to oversee multi-department hotel operations and align with ownership objectives.
• Track record of elevating guest satisfaction and handling escalations professionally.
• Budgeting, forecasting, cost control, and revenue optimization experience.
• Leadership experience at GM or senior hotel level in select-service, full-service, or upscale properties.
• Strong people leadership including coaching, performance management, and inclusive leadership.
• Excellent communication, problem-solving, and decision-making skills; proficient with hotel systems and office software.
• Bachelor’s or Associate degree in hospitality management or related field, or equivalent experience.

Responsabilités

• Oversee daily hotel operations across front office, housekeeping, F&B, and maintenance.
• Lead and develop hotel teams, ensuring brand standards and safety compliance.
• Manage budgets, forecast revenue, and implement cost-control measures to improve profitability.
• Foster relationships with guests, ownership, and local partners; drive sales and marketing efforts.

Connaissances

General management

Guest service

Budgets & P&L

Forecasting & revenue

People leadership

Communication

Hotel ops systems

Problem solving

Formation

Hospitality management degree

Description du poste

Hotel Location:

TownePlace Suites by Marriott Grove City Mercer/Outlets

231 Westside Square Drive

Mercer, PA 16137

Role Description

This is a full-time, on-site Hotel General Manager role based in Mercer, PA. The Hotel General Manager oversees all daily hotel operations, including front office, housekeeping, food and beverage, and maintenance, to ensure a consistently high standard of guest satisfaction and brand compliance. Responsibilities include leading and developing hotel teams, managing budgets and financial performance, forecasting revenue, and implementing cost-control measures. The role also involves maintaining strong relationships with guests, staff, ownership, and local partners, as well as ensuring compliance with safety, health, and regulatory requirements. The Hotel General Manager will drive operational efficiency, support sales and marketing efforts, and lead initiatives that enhance the hotel’s reputation and profitability.

Qualifications

• Strong general management and business management skills, including the ability to oversee multi-department hotel operations and align them with company and ownership objectives.
• Proven customer service expertise, with a track record of elevating guest satisfaction and handling guest feedback and escalations professionally.
• Demonstrated budgeting and financial management skills, including forecasting, cost control, P&L review, and revenue optimization.
• Relevant hotel leadership experience, preferably as a General Manager or senior hotel leader in a select-service, full-service, or upscale property.
• Strong people leadership skills, including team development, coaching, performance management, and fostering an inclusive, respectful workplace.
• Excellent communication, problem-solving, and decision‑making abilities, with competency in hotel management systems and basic office software.
• Associate or bachelor’s degree in hospitality management, Business, or a related field preferred, or equivalent combination of education and hotel operations experience.