Hotel General Manager

Bighornlaw; Louisville (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

A leading company seeks a General Manager for a busy hotel in Louisville. This role involves leading a team, ensuring guest satisfaction, and managing hotel departments while implementing effective strategies. The ideal candidate has extensive hospitality experience and a commitment to providing 5-star service.

Qualifications

• Must have a strong focus on putting the guest first with exceptional customer service experience.
• Previous experience in a manager role overseeing a team, preferably in a hospitality role.
• At least 5 or more years of experience in the hospitality field.

Responsibilities

• Manage all hotel departments and guarantee outstanding guest satisfaction.
• Construct and manage a marketing strategy to promote the hotel's services.
• Empower hotel staff to excel in superior guest service.

Skills

Customer service

Organizational skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent GED

Degree in hospitality or related field

Job description

Holiday Inn Express & Suites Louisville Downtown • Louisville , KY , US

Posted 3 days ago

Description

Do you flourish in a fast-paced atmosphere where you can demonstrate your leadership abilities? If this is the case, we have an excellent opportunity for you as our next general manager. Our busy hotel requires a creative thinker who can introduce new ideas to increase revenue and establish customer relationships to encourage repeat business. You will not only lead our team, but you will also need to provide the best service to our guests.

Day-to-day duties will involve hiring new employees, training them, managing all hotel departments, and guaranteeing outstanding guest satisfaction. Our ideal candidate has 5 or more years of experience leading a hotel or hospitality team and is dedicated to providing our customers with a 5-star experience. Apply now if you're ready for a new challenge!

Responsibilities

• Construct and manage a straightforward and effective marketing strategy to promote the hotel's services and amenities
• Design a budget that guarantees customer satisfaction and quality of services while keeping expenses controlled and profit margins maximized
• Establish the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep
• Facilitate strategic planning, objectives, and a timetable of action for hotel department leaders that meets overall hotel goals
• Empower hotel staff to excel in superior guest service to drive financial success through strong leadership and creative operational strategies

Qualifications

• Must have a strong focus on putting the guest first with exceptional customer service experience
• Demonstrate excellent organizational skills, communication skills, and problem-solving skills
• You must have previous experience in a manager role overseeing a team, preferably in a hospitality role
• Must have at least 5 or more years of experience in the hospitality field
• You must have a high school diploma or equivalent GED; we prefer a degree in hospitality or related field of study

Compensation

$65,000 - $90,000

About Holiday Inn Express & Suites Louisville Downtown

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 500 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.