HOTEL GENERAL MANAGER

Indus Hospitality Group; City of Rochester (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Join Indus Hospitality Group as a Hotel General Manager, overseeing all operations to ensure exceptional guest experiences. Responsibilities include staff management, budgeting, compliance, and driving profitability. This role offers a dynamic work environment fostering personal and professional growth in the hospitality industry.

Qualifications

• 3 to 5 years of relevant experience and/or training.
• Bachelor's degree from a four-year college or university or equivalent education and experience.

Responsibilities

• Oversee daily hotel operations, ensuring high standards and guest satisfaction.
• Manage budgeting, sales strategies, and financial performance.
• Lead and mentor staff while ensuring compliance with policies.

Skills

Leadership

Budgeting

Strategic Planning

Staff Management

Sales Strategies

Education

Bachelor's degree

Job description

Summary

The Hotel General Manager oversees all hotel operations, ensuring exceptional guest experiences and maintaining high standards of service, cleanliness, and hospitality. Responsibilities include managing daily operations, supervising staff, optimizing financial performance, and ensuring compliance with policies and regulations. The role also involves budgeting, marketing, and strategic planning to drive profitability and uphold the hotel's reputation.

Essential Duties and Responsibilities

• Lead, train, and mentor staff, ensuring adherence to hotel policies and procedures.
• Implement and support owner and brand initiatives.
• Monitor guest satisfaction through direct feedback and surveys.
• Promote the hotel and company actively.
• Develop sales strategies and action plans.
• Build positive relationships with guests, vendors, and partners.
• Conduct regular property inspections to meet standards.
• Respond to inquiries about hotel policies and services.
• Ensure compliance with all relevant laws and regulations.
• Develop and manage the hotel budget to meet financial goals.
• Maintain effective communication with staff.
• Handle administrative tasks such as inventory, payroll, and purchasing.
• Keep accurate records and files.
• Provide information about hotel services and amenities.
• Ensure cleanliness and proper maintenance of all hotel areas.

Qualifications

Three to five years of relevant experience and/or training; Bachelor's degree from a four-year college or university, or equivalent combination of education and experience.

Physical Demands

Ability to lift and/or move up to 25 pounds.

Work Environment

Occasional exposure to odors, chemicals, dust, and outside weather conditions; moderate noise level; open environment accessible to the public.

Why Join Indus Hospitality Group?

We offer a dynamic, growth-oriented work environment that values innovation, collaboration, and employee development. Join us to be part of a supportive and inclusive culture where your contributions matter and your career can flourish. We provide resources and opportunities for personal and professional growth, and we invite self-motivated, detail-oriented individuals passionate about hospitality to apply. Grow with us at Indus Hospitality Group!