Hotel General Manager

Courtyard by Marriott Albany Thruway; City of Albany (NY); Presencial; USD 63.000 - 77.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hotel room discounts

Discounts on food and beverages

Professional development opportunities

Comprehensive benefits package

Descripción de la vacante

Courtyard by Marriott Albany Thruway is seeking an experienced Hotel General Manager to lead all facets of our Albany property. You will drive guest satisfaction, manage P&L, and partner with corporate teams to uphold brand standards in a fast-paced hospitality environment.

The role demands 3–5 years in guest services or hotel operations, a bachelor’s degree, superb organizational and customer service skills, and the ability to mentor staff.

Formación

• 3 to 5 years’ experience in guest services, front desk, housekeeping, management operations, or related professional area.
• Bachelor’s degree (B.A.) or equivalent from four-year college or university; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills

Responsabilidades

• Direct, train and mentor associates and observe performance to ensure adherence to hotel policies and established operating procedures.
• Ensure all Owner and brand directed initiatives, perspectives and programs are implemented, followed and supported.
• Monitor customer service by speaking with guests, reviewing guest surveys and observing associates.
• Actively promote the hotel and company in the community.
• Assist with the development of sales strategies and action plans.
• Develop and maintain positive business relationships with guests, vendors and external partners.
• Represent company at community organization meetings to promote hotels.
• Conduct regular inspections to ensure standards of excellence are met.
• Understand and administer all laws and codes governing hotel operations.
• Develop and maintain hotel budget to meet financial goals.
• Facilitate communication with all associates.
• Handle payroll and purchasing functions and maintain records.

Conocimientos

Customer service

Leadership

Organizational skills

Time management

Prioritization

Educación

Bachelor’s degree or equivalent

Descripción del empleo

Courtyard by Marriott Albany Thruway
1455 Washington Ave
Albany, NY 12206, USA

Description

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Hotel General Manager.

We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home.

Job Responsibilities

Your specific duties in this role will include:

• Direct, train and mentor associates and observe performance to ensure adherence to hotel policies and established operating procedures.
• Ensure all Owner and brand directed initiatives, perspectives and programs are implemented, followed and supported.
• Monitor customer service by speaking with guests, reviewing written guest satisfaction surveys and observing associates.
• Actively promote the hotel and company in the community.
• Assist with the development of sales strategies and action plans.
• Develop and maintain positive business relationships with all guests, vendors and other external partners.
• Represent company at various community organization meetings to promote hotels.
• Conduct regular physical inspections to ensure all standards of excellence are being met.
• Answer inquiries pertaining to hotel policies and services.
• Understand, support and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations.
• Develop and maintain hotel budget striving to meet and/or exceed all financial and budgetary goals.
• Facilitate and maintain on-going communication and collaboration with all associates.
• Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing hotel payroll and handling any accounting and purchasing functions.
• Maintain up to date records and files.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Ensure the cleanliness of all areas of the hotel.

Job Requirements

We are looking for a Hotel General Manager, who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you are able to effectively manage P&L and financials to ensure your location’s continued profitability.

Specific qualifications for the role include:

• 3 to 5 years’ experience in the guest services, front desk, housekeeping, management operations, or related professional area
• Bachelor’s degree (B. A.) or equivalent from four-year college or university; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills

As a Hotel General Manager with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It’s the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

• Compensation $70,000 and up based on experience
• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.