Hotel General Manager

Courtyard by Marriott Albany Troy; City of Troy (NY); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Bonus potential

Hotel room discounts

Discounts on food and beverages

Professional development and careerAdv

Job summary

DelMonte Hotel Group is seeking an experienced Hotel General Manager for the Courtyard by Marriott Albany Troy property in Troy, NY. You will lead all hotel operations, drive guest satisfaction, and manage a dynamic team to deliver exceptional service.

The role demands strong P&L oversight, strategic planning, and a hands-on leadership style. The compensation includes a starting salary around $90,000 with bonus potential, full benefits, and opportunities for professional development across our

Qualifications

• 3 to 5 years of experience in guest services, front desk, housekeeping, management operations, or related professional area.
• Bachelor’s degree (B.A.) or equivalent from four-year college or university; or equivalent combination of education and experience.
• Strong organizational, time-management and prioritization skills.
• Exceptional customer service skills.

Responsibilities

• Direct, train and mentor associates and monitor performance for policy adherence.
• Implement owner and brand initiatives and programs across the property.
• Monitor customer service through guest feedback and observations.
• Promote the hotel and company in the community.
• Develop and execute sales strategies and action plans.
• Maintain positive relationships with guests, vendors and external partners.
• Represent the company at community meetings to promote the hotel.
• Conduct regular inspections to ensure standards of excellence.
• Oversee budget development and financial goals.
• Coordinate payroll and purchasing functions; maintain records.

Skills

Guest services experience

Front desk experience

Housekeeping management

Management operations

Customer service excellence

Education

Bachelor's degree

Job description

Courtyard by Marriott Albany Troy
515 River St
Troy, NY 12180, USA

Description

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Hotel General Manager.

You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home.

Job Responsibilities

As a Hotel General Manager, you will function as the primary strategic business leader for your assigned property, and will oversee all aspects of the operation as well as carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Your specific duties in this role will include:

• Direct, train and mentor associates and observe performance to ensure adherence to hotel policies and established operating procedures.
• Ensure all Owner and brand directed initiatives, perspectives and programs are implemented, followed and supported.
• Monitor customer service by speaking with guests, reviewing written guest satisfaction surveys and observing associates.
• Actively promote the hotel and company in the community.
• Assist with the development of sales strategies and action plans.
• Develop and maintain positive business relationships with all guests, vendors and other external partners.
• Represent company at various community organization meetings to promote hotels.
• Conduct regular physical inspections to ensure all standards of excellence are being met.
• Answer inquiries pertaining to hotel policies and services.
• Understand, support and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations.
• Develop and maintain hotel budget striving to meet and/or exceed all financial and budgetary goals.
• Facilitate and maintain on-going communication and collaboration with all associates.
• Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing hotel payroll and handling any accounting and purchasing functions.
• Maintain up to date records and files.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Ensure the cleanliness of all areas of the hotel.

Job Requirements

We are looking for a Hotel General Manager, who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you are able to effectively manage P&L and financials to ensure your location’s continued profitability.

Specific qualifications for the role include:

• 3 to 5 years’ experience in the guest services, front desk, housekeeping, management operations, or related professional area
• Bachelor’s degree (B. A.) or equivalent from four-year college or university; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills

As a Hotel General Manager with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

• Compensation $90,000 and up based on experience, plus bonus potential
• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.