Hotel Front Office Manager

Hyatt Place Sharonville Convention Center; Sharonville (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Join Hyatt Place Sharonville Convention Center as a Front Office Manager, where you will lead the front desk team, ensuring exceptional guest experiences and operational efficiency. This role offers a dynamic environment for those passionate about hospitality, with opportunities for career advancement.

Qualifications

• 2+ years of experience in hotel front office operations.
• Strong communication and interpersonal skills.
• Ability to lift up to 35 lbs.

Responsibilities

• Oversee daily operations of the front office department.
• Train, supervise, and support front desk staff.
• Develop strategies to optimize hotel occupancy and revenue.

Skills

Communication

Interpersonal skills

Tools

Microsoft Office Suite

Hyatt Systems

Job description

Exciting opportunity available at Hyatt Place Sharonville Convention Center in Cincinnati, OH for a Front Office Manager position. Join our team to ensure smooth guest experiences by supervising daily front desk operations, leading a skilled team, and maintaining excellent customer service standards. Embrace our dynamic environment to nurture your passion for hospitality and showcase your leadership abilities. Advance your career at Hyatt Place Sharonville Convention Center. Responsibilities: • Oversee daily operations of the front office department to ensure smooth and efficient workflow. • Train, supervise, and support front desk staff to provide exceptional customer service to guests. • Develop and implement strategies to optimize hotel occupancy and room revenue. • Maintain accurate records of room inventory, reservations, and guest accounts. • Collaborate with other departments to coordinate guest services and resolve any issues or complaints in a timely manner. Qualifications: • 2+ years of experience in hotel front office operations. • Proficiency in Microsoft Office Suite. • Familiarity with Hyatt Systems (Opera, Colleague Advantage, etc.) is a bonus. • Strong communication and interpersonal skills. • Ability to lift up to 35 lbs. • US work authorization. Compensation: $17 - $20 hourly

• Oversee daily operations of the front office department to ensure smooth and efficient workflow. • Train, supervise, and support front desk staff to provide exceptional customer service to guests. • Develop and implement strategies to optimize hotel occupancy and room revenue. • Maintain accurate records of room inventory, reservations, and guest accounts. • Collaborate with other departments to coordinate guest services and resolve any issues or complaints in a timely manner.