HOTEL FRONT OFFICE LEADER - ROOMS

Twenty Four Seven Hotels; Calabasas (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) with company contribution

Paid time off

Paid sick leave

On-the-job training

Mentorship

Hotel discounts

Daily pay

Career advancement opportunities

Job summary

Cambria Hotel Calabasas | Twenty Four Seven Hotels is seeking an experienced Front Office Leader to oversee daily front desk operations, deliver exceptional guest experiences, and ensure strong operational controls. The ideal candidate is a hands-on leader who takes initiative, holds associates accountable, and ensures the front office operates efficiently.

The role requires supervisory front office experience, knowledge of hotel operations, and proficiency with PMS systems (Choice Advantage

Qualifications

• Previous hotel Front Office supervisory experience required.
• Strong knowledge of hotel operations, guest billing and credit card procedures.
• Experience with hotel property management systems; Choice Advantage preferred.
• Strong leadership, communication, and problem-solving skills.
• Excellent organizational skills with strong attention to detail.

Responsibilities

• Oversee daily front desk operations including check-ins, checkouts, reservations and guest requests.
• Supervise, train, coach and hold front desk associates accountable for service standards.
• Review high-balance reports, credit card authorizations, declined transactions and balances.
• Monitor guest folios, billing discrepancies, refunds, adjustments and postings.
• Review arrivals, departures, room availability and operational reports.
• Document reservation changes, cancellations and billing adjustments.
• Resolve guest complaints professionally and ensure timely service recovery.
• Prepare weekly schedules and maintain staffing within budget.
• Ensure completion of front office procedures and shift handovers.
• Drive revenue through room upgrades, upselling and guest loyalty enrollments.
• Monitor guest satisfaction scores and implement improvements.
• Maintain compliance with policies, brand standards and financial procedures.
• Participate in the Manager on Duty (MOD) program as needed.
• Communicate operational concerns to the Assistant General Manager.

Skills

Front desk operations

Leadership

Communication

Problem solving

Multitasking

Tools

Choice Advantage

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

HOTEL FRONT OFFICE LEADER - ROOMS

Full Time Calabasas, CA, US

3 days ago Requisition ID: 4192

Salary Range: $21.00 To $25.00 Hourly

Cambria Hotel Calabasas | Twenty Four Seven Hotels

We are seeking an experienced and motivated Front Office Supervisor/Leader to oversee daily front desk operations, deliver exceptional guest experiences, and ensure strong operational and financial controls. The ideal candidate is a hands‑on leader who takes initiative, holds associates accountable, and ensures the front office operates efficiently.

Position Responsibilities

Oversee daily front desk operations, including check‑ins, checkouts, reservations, and guest requests.

Supervise, train, coach, and hold front desk associates accountable for service and operational standards.

Review daily high‑balance reports, credit card authorizations, declined transactions, and outstanding guest balances, ensuring timely resolution.

Monitor guest folios, billing discrepancies, refunds, adjustments, and payment postings for accuracy.

Review daily arrivals, departures, room availability, and operational reports.

Ensure proper documentation of reservation changes, cancellations, billing adjustments, and guest incidents.

Resolve guest complaints professionally and ensure timely service recovery.

Prepare weekly schedules, monitor labor productivity, and maintain staffing levels within budget.

Ensure completion of daily checklists, shift handovers, and required front office procedures.

Drive revenue through room upgrades, upselling opportunities, and guest loyalty enrollments.

Monitor guest satisfaction scores and implement improvements to enhance the guest experience.

Maintain compliance with hotel policies, brand standards, and financial procedures.

Participate in the Manager on Duty (MOD) program as needed.

Communicate operational concerns and unresolved issues to the Assistant General Manager.

Education & Experience

Previous hotel Front Office supervisory experience required.

Strong knowledge of hotel operations, guest billing, and credit card payment procedures.

Experience with hotel property management systems; Choice Advantage preferred.

Strong leadership, communication, and problem‑solving skills.

Excellent organizational skills with strong attention to detail.

Ability to multitask, prioritize responsibilities, and work independently.

Strong guest service skills and a proactive, solutions‑oriented mindset.

Flexible availability, including weekends and holidays.

Competitive Compensation

We offer a highly competitive salary that reflects your skills and experience.

Health Coverage

• Medical, Dental, and Vision insurance
• Ancillary Benefits to support your well‑being
• 401(k) with company contribution

Work‑Life Balance

• Paid Time Off (PTO) (based on FT or PT status)
• Paid Sick Leave to take care of yourself when needed (based on FT or PT status)
• On‑the‑job training and mentorship
• Clear pathways for advancement within the company
• Associate Referral Program – get rewarded for bringing in top talent
• Hotel Discounts – enjoy the exclusive rates at our properties
• Daily Pay – Access to your pay when you want it!

ABOUT US

24seven Hotels is a premium‑branded lifestyle and select‑service ‑focused hotel management company that believes better is always possible—for our investors, our partners, our associates and our guests. We operate in a sweet spot—large enough to be well‑resourced and effective; small and specialized enough to offer accessibility and expertise in operations, investment and development. As a company, we value one‑on‑one relationships above all else. Whetheryou’rean associate, apartneror an investor/owner,we’rehere for you—day in and day out.E nsuring our associates are able to successfully grow in their careers, and our owners are able to successfully grow their investment.

Our hotel brand partners include Marriott, Hilton, Hyatt, IHG and Choice.

Twenty Four Seven Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Twenty Four Seven Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

Notice to California applicants:

The California Privacy Rights Act requires that applicants be informed that Twenty Four Seven Hotels will collect certain personal information during the application process. Personal information collected may include each applicant’s real name, email address, postal address, and similar identifiers. Additionally, Twenty Four Seven Hotels may collect professional and employment‑related information, and education information. Twenty Four Seven Hotels does not collect sensitive personal information during the application process.

Twenty Four Seven Hotels will use the personal information collected to contact and communicate with applicants, and to assess each applicant’s qualifications for the job(s) to which they apply. Twenty Four Seven Hotels may also use and share Personal Information as reference checks are conducted. Twenty Four Seven Hotels may also share certain Personal Information provided by applicants to service providers who are engaged by Twenty Four Seven Hotels to conduct criminal background checks. The Personal Information collected will be retained at least two years from the time an application is submitted, and may be retained as long as seven years after termination of employment for applicants who are employed by the Company. Twenty Four Seven Hotels does not sell Personal Information provided by applicants.

Applicants have the right to request that Personal Information collected by Twenty Four Seven Hotels during the application process be deleted or to request that inaccurate Personal Information be corrected by submitting the request in writing to Twenty Four Seven Hotels, 19800 MacArthur Boulevard, Suite 1100, Irvine, CA 92612 or by contacting the People Resources and Development Department by dialing 949-734-6400.