Hotel Front Desk Worker - William F. Bolger Center

Aramark; Potomac (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Ein etabliertes Unternehmen im Gastgewerbe sucht einen engagierten Hospitality Worker II, der dafür sorgt, dass die Gäste zufrieden sind. In dieser spannenden Rolle sind Sie dafür verantwortlich, Reservierungen zu buchen, Gästen bei ihren Bedürfnissen zu helfen und eventuelle Anliegen zu lösen. Sie werden Teil eines dynamischen Teams, das sich für exzellenten Service einsetzt und die Gästeerfahrung durch freundliche und hilfsbereite Interaktionen verbessert. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem vielfältigen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Medizinische Versorgung

Zahnversicherung

Sehversorgung

401(k) Altersvorsorge

Bezahlter Urlaub

Elternzeit

Invaliditätsversicherung

Qualifications

• Erfahrung im Gästeservice erforderlich.
• Ausgezeichnete Kundenservicefähigkeiten.

Responsibilities

• Begrüßen und Betreuen von Gästen, um deren Bedürfnisse vorherzusehen.
• Buchungen und Registrierungen koordinieren.

Skills

Kundenservice

Zwischenmenschliche Fähigkeiten

Organisationsfähigkeiten

Kassieren

Education

Erfahrung im Gästeservice

Job description

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Requisition #: 579459

Location: Potomac, MD, US, 20854

Job Description

The Hospitality Worker II is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibilities may vary by Aramark location based on client requirements and business needs.

Long Description

COMPENSATION: The hourly rate for this position ranges from $14.61 to $24.00. If both numbers are the same, that is the expected offer. This is Aramark’s good faith estimate of the compensation as of the posting date.

BENEFITS: Aramark offers comprehensive benefits including medical, dental, vision, and work/life resources. Additional benefits may include retirement plans like 401(k), paid leave, parental leave, and disability coverage. Benefits vary by location and are subject to legal and eligibility requirements. For more information, click here.

The application process is open-ended; the position closes once a suitable candidate is found. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws, including Fair Chance Ordinances and Acts, such as the San Francisco Fair Chance Ordinance for San Francisco-based roles.

Job Responsibilities

• Greet and provide customer service to guests, anticipating their needs.
• Provide directions, travel information, and points of interest to guests.
• Book reservations, rentals, and coordinate registration.
• Operate registers and/or software for transactions.
• Answer calls and emails, delivering messages as needed.
• Maintain excellent customer service and a positive attitude.
• Coordinate resolution of guest concerns.
• Communicate with all departments for a seamless guest experience.

At Aramark, developing new skills and doing what it takes to get the job done makes a positive impact. Job duties may change or new ones may be assigned without notice.

Qualifications

• Previous guest services experience required.
• Cash handling experience preferred.
• Excellent customer service skills.
• Strong interpersonal and communication skills, verbal and written.
• Organizational skills, accuracy, and attention to detail.

Education

About Aramark

Our Mission

Rooted in service and united by purpose, we strive to do great things for each other, our partners, communities, and the planet.

We believe in equal employment opportunity and do not discriminate based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status, or other protected characteristics.

About Aramark

Aramark serves millions daily through food and facilities services in 15 countries. We aim to develop talents, fuel passions, and empower growth. Learn more at our careers page or connect with us on social media.