Hotel Front Desk Supervisor / Guest Service Supervisor

Hilton Garden Inn – Oklahoma City / Bricktown; Oklahoma City (OK); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Paid vacation

Holidays 1.5x pay

Hotel room discounts

Employee referral bonuses

Volunteer time off

Employee assistance program

Health plans

Job summary

Hilton Garden Inn – Oklahoma City / Bricktown is seeking a Hotel Front Desk Supervisor to oversee the guest experience at the bricktown property. The role will supervise daily front desk operations, train staff, and ensure guest satisfaction through strong leadership and problem-solving.

You will collaborate with housekeeping and maintenance, address guest concerns promptly, and help maintain hotel service standards while contributing to a positive team culture and career growth opportunities.

Qualifications

• Experience in guest services or hospitality management.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.
• Previous supervisory experience is preferred, but training is provided.

Responsibilities

• Supervise daily front desk operations including check-ins and check-outs.
• Lead and train front desk staff on guest service, conflict resolution and teamwork.
• Collaborate with housekeeping and maintenance for seamless guest experiences.
• Address guest concerns promptly and professionally.
• Monitor guest satisfaction and ensure service standards are met.

Skills

Leadership

Team supervision

Guest services

Communication

Problem solving

Hospitality management

Job description

Hotel Front Desk Supervisor / Guest Service Supervisor

Job Category: Front Desk

Requisition Number: HOTEL005476

• Posted : September 29, 2026
• Full-Time
• On-site

Locations

Hilton Garden Inn – Oklahoma City / Bricktown
328 East Sheridan Ave
Oklahoma City, OK 73104, USA

Description

Position: Guest Service Supervisor
Starting Salary Range: $18.00-$19.00/hour or more based on experience.
Wage Increases: New hires can earn wage increases at 30, 60, 90 days
Employment Type: Full-Time
Application Deadline: October 13, 2026

Are you passionate about hospitality and enjoy leading a team to provide excellent guest service? Do you have strong organizational and communication skills, and the ability to manage front desk operations? We’re looking for a Guest Service Supervisor to oversee the guest experience, ensuring smooth operations, and providing leadership to the front desk team.

We Offer:

• Team Culture: We work as a team and take pride in supporting each other every day
• Training and Growth: We provide on-the-job training and support career growth within the company
• Employee Recognition: We celebrate achievements and recognize the hard work of our team members

Benefits for all Teammates:

• Paid vacation, sick, bereavement, & jury duty
• Holidays paid at time & ½ when worked
• Travel with hotel room discounts
• Teammate referral bonuses
• Paid time off to volunteer in your community
• Employee Assistance Program with mental health resources

Additional Benefits for Full-Time Teammates:

• Affordable health, dental, & vision plans for you and your family
• Low-cost accident, critical illness, & hospital coverage
• Flexible spending plans options
• 401(k) retirement plans with company contribution

What You’ll Do:

• Supervise daily operations at the front desk, including check-ins, check-outs, and guest inquiries.
• Lead and train front desk staff, providing guidance on guest service, conflict resolution, and team collaboration.
• Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
• Address guest concerns and resolve any issues promptly and professionally.
• Monitor guest satisfaction and ensure all team members are aligned with hotel service standards.

We’re Looking For:

• Strong leadership and organizational skills, with experience in guest services or hospitality management.
• Excellent communication and problem-solving skills.
• A passion for providing outstanding customer service and creating memorable guest experiences.
• Previous supervisory experience in hospitality is preferred, but we’re happy to train the right candidate!

At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, we manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.

At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and wellbeing.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.